Guest Blog

How to improve operational efficiency using Jira Service Desk and Insight

In this guest blog, Sandra Axelsdottir, Channel Manager at Mindville explains how to manage high service request volume and drastically reduce ticket resolution time using Jira Service Desk and Insight. Sandra will be presenting and hosting a technical workshop

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5 Steps to Next-Level Customer Support with Chat

Agnieszka Jozwiak, Senior Product Marketing Manager at Spartez Software, has submitted a guest blog detailing the importance of delivering outstanding and continuous customer support and how this is possible in any organisation.

Staying connected in the

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Meeting Rising Customer Expectations with Jira Service Desk and Refined

​Genevieve Blanch, Partner Manager at Refined and sponsor of New Verve presents Atlassian in Scotland 2020, discusses the importance of ITSM within an organisation and how Refined can be used to exceed customer expectations.

Providing a sound customer

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Achieve strategic objectives with Tempo and PPM

This guest blog was submitted by Maxime-Samuel Nie-Rouquette, Global Partnership Marketing Expert at Tempo. Tempo were keynote speakers at our New Verve presents Atlassian in Scotland event in March 2019, where they discussed project portfolio management and how to achieve

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How to combine ‘agile’ and ‘waterfall’ in a single Jira project

​Marcin Gebicz, E-Marketer at SoftwarePlant, has submitted this guest blog outlining how to combine agile and waterfall methodologies in a single Jira project. SoftwarePlant were keynote speakers at our Atlassian in Scotland event in Glasgow in March 2019, where they

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