In this guest blog, Sandra Axelsdottir, Channel Manager at Mindville explains how to manage high service request volume and drastically reduce ticket resolution time using Jira Service Desk and Insight. Sandra will be presenting and hosting a technical workshop
Agnieszka Jozwiak, Senior Product Marketing Manager at Spartez Software, has submitted a guest blog detailing the importance of delivering outstanding and continuous customer support and how this is possible in any organisation.
Staying connected in the
Genevieve Blanch, Partner Manager at Refined and sponsor of New Verve presents Atlassian in Scotland 2020, discusses the importance of ITSM within an organisation and how Refined can be used to exceed customer expectations.
Providing a sound customer
This guest blog was submitted by Maxime-Samuel Nie-Rouquette, Global Partnership Marketing Expert at Tempo. Tempo were keynote speakers at our New Verve presents Atlassian in Scotland event in March 2019, where they discussed project portfolio management and how to achieve
Marcin Gebicz, E-Marketer at SoftwarePlant, has submitted this guest blog outlining how to combine agile and waterfall methodologies in a single Jira project. SoftwarePlant were keynote speakers at our Atlassian in Scotland event in Glasgow in March 2019, where they