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Jira vs ServiceNow: Which Tool Should You Use for Your Service Desk?

Service Desks are a crucial part of any company set-up. They’re the communications epicentre where employees and customers alike can access help. Read on as we compare and discuss the pros and cons of Jira vs ServiceNow.

How JSM and New Verve helped Mary’s Meals scale their service and assets

How we worked with Mary's Meals as part of our Pledge 1% commitment and helped scale their IT services and assets with Atlassian products and solutions.

We've been acquired by atSistemas

We're delighted to take the next step in our journey as part of the atSistemas family. atSistemas is an innovative, successful, and trusted company that has a long history and a strong future.
  • Our experience of working with New Verve has been incredibly positive. From initial engagement they took time to understand our organisation, its aims, objectives, structure and processes so that they could become a valuable partner to us in delivering consulting and services. At each stage of engagement we've had involvement from relevant subject matter experts and had good open channels of communication during the iterative development of our helpdesk solution. In all our conversations the consultants have been incredibly positive and focused on delivering what what we need. Client logo
    Stephen Neil
    Infrastructure and Operations Manager
  • EVRYTHNG works with major consumer goods brands around the world. New Verve helped us create a cloud-based solution to streamline and simplify our customer on-boarding process, across geographies and factories, allowing collaboration at every stage. Client logo
    My Linh Tran
    Project Manager
  • New Verve Consulting took the complexity out of setting up JIRA Atlassian tools and helped us get up and running quickly. Their flexible approach to working together meant we were able to solve problems as they arose and increased the amount of knowledge we retained internally. We can now continue to refine the way we are working with confidence. Client logo
    Jenna McLauchlan
    Digital Delivery Manager
  • When we first approached New Verve to assist with the customisation and configuration of Jira Service Management, we were impressed by the team’s knowledge and understanding of our requirements. We decided to move forward with New Verve, and Nigel and his team really took our project off the ground and treated it with the same care and consideration as if it were their own! New Verve have helped us build a customised service desk that meets all of our needs, and revolutionised our business promoting productivity in our staff and satisfaction from our clients. Client logo
    James Edwards
    Chief Executive Officer
  • The implementation of the reporting solution has been transformational for Synergy Learning. Previously we had a wealth of data in Jira that we couldn't analyse effectively, quickly and in some cases accurately. When this solution went live those problems vanished. The solution as a standalone item is impressive but the foundation for this being a success was how Synergy Learning and New Verve Consultancy have developed a partnership. New Verve Consultancy understands us, understands our business workflows and understands our challenges which allows for the most effective solutions to be developed. Client logo
    Peter Hinds
    Head of Operations

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News / Events

atSistemas acquires New Verve Consulting

We would like to announce that atSistemas, a Spanish digital services consultancy, has acquired New Verve Consulting.


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We are excited to share the launch of our new Community Giving Day strategy. By giving our employees a...

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