Inspiring Effective Teamwork

As a strategic partner for Cloud Technology Solutions, New Verve Consulting provide a first class service based on the Atlassian Jira platform. They are a helpful, friendly, responsive and professional bunch with an impeccable eye for detail. Their Engineers go the extra mile to help satisfy even the most daunting requests to provide a quality service the Queen Mother would be proud of

New Verve Consulting took the complexity out of setting up JIRA Atlassian tools and helped us get up and running quickly. Their flexible approach to working together meant we were able to solve problems as they arose and increased the amount of knowledge we retained internally. We can now continue to refine the way we are working with confidence.

When we first approached New Verve to assist with the customisation and configuration of JIRA Service Desk, we were impressed by the team’s knowledge and understanding of our requirements. We decided to move forward with New Verve, and Nigel and his team really took our project off the ground and treated it with the same care and consideration as if it were their own! New Verve have helped us build a customised Service Desk that meets all of our needs, and revolutionised our business promoting productivity in our staff and satisfaction from our clients.

Our existing Jira Workflow didn't represent how we developed our software at Cydar Medical. We used New Verve to help us identify how Jira could be configured to better relate to our development workflow, remove the quirks of our old configuration while avoiding impacting other projects in Jira which needed to remain untouched. New Verve were very helpful in identifying parts of our new Jira Configuration which would be unworkable and steering us around the pitfalls which we would have stumbled into without using New Verve advising us, and were quick to respond to requests for changes as we identified new requirements. Towards the end of the project, New Verve worked closely with us to find the least disruptive time to make the new configuration live. We look forward to working with New Verve again in the future.

We approached New Verve after a number of years administering Jira and Confluence internally. There was complete transparency throughout the engagement and they were able to provide useful solutions for several outstanding issues. They provided us with a neat and professional solution that was easy to track and implement.