Solutions

FAQs

•   Common scenarios (ITSM)

  There are lots of common use cases when it comes to automation in Jira.

  Suppose you’re in a service delivery team using Jira Service Management. Through automation, you can:

  • triage requests when they are reported and route them to the correct team based on expertise, availability, department, or office location.
  • set the organization and underlying Tempo Account based on the reporter’s email address.
  • close ‘stale’ requests that the customer hasn’t responded to for over a week.
  • spawn new tasks for a different team (e.g. IT, Legal, HR) when somebody new is onboarded.
  • assign a task automatically to IT once business approval is given (e.g. new laptop).
  • notify certain people via other channels (e.g. SMS, WhatsApp, Slack) when high-priority incidents are reported.
  • send an alert to your IT asset manager when your software or hardware warranties are up for renewal.
•   Common scenarios (PPM)

  If you’re in a product team, you might wish to:

  • keep parent issues and their sub-tasks in sync (e.g. version or component).
  • auto-transition a parent issue when all sub-tasks are transitioned to the same status.
  • automatically add watchers to issues that are linked to a certain Epic.
  • send a custom email notification to your team when a new version is released.

  The possibilities are only limited by the underlying APIs in Jira - and of course your imagination!

•   See a demo

  We are experts in all things Scriptrunner and Automation for Jira.

  If you’d like to see some common use cases in action, please get in touch and one of our experienced consultants can give you a detailed step-by-step demo!

•   How do automation apps actually work?

  We mostly work with Scriptrunner and Automation for Jira, however, we regularly recommend the following apps:

  • JSU Automation Suite for automating your workflows in Jira.
  • Edit Field Automation, our very own *free* app for editing and updating custom fields in Jira Service Management automation rules.
•   What about automation in other Atlassian products?

  We have experience in writing Groovy scripts for Jira, Confluence, Bitbucket, and Bamboo. There is a flavour of Scriptrunner for each of the these products enabling you to leverage their APIs.

  For your DevOps workflows, we quite like Utoolity‘s range of automation apps. In particular, we rate Automation with AWS which enables you to run remote actions with Amazon Web Services.

•   What about integrations with 3rd-party tools?

  Depending on your specific requirements, you may be able to script the integration (e.g. syncing data to another helpdesk or workflow management tool).

  If you have specific and bespoke needs, it’s likely that you will need a custom plugin. Please get in touch so that we can discuss your requirements and outline your options.