Our Services

New Verve Consulting helps businesses deliver products and services in a collaborative way using the Atlassian toolset. Without teamwork, there is no success!

Support

With one of our support plans, we have you covered!

Our service plans ensure that your Atlassian server and cloud applications are supported and maintained within a solid Service Level Agreement.

As well as benefiting from seamless application upgrades, your team will gain access to our user-friendly service desk for raising and tracking queries in a transparent way.

Each of our plans includes a basic provision of support hours to cover your high priority needs. If you need additional help to set up, configure, and administer your Atlassian applications, you have the option to purchase extra ‘bolt-on’ support hours at competitive prices.

FAQs

  • Question   What applications do we support?

    We currently support the following applications on Atlassian Cloud, Server, and Data Center instances:

    We can also support a wide range of third-party Atlassian Marketplace add-ons for server and cloud.

  • Question   What kind of support do we offer?

    In addition to maintaining and supporting your services, we provide your team with useful insights and recommended best practices. Our experts are on hand to ensure you are getting maximum value from the tools you use.

    Support hours cover assistance to all end-users whether they are administrators, project leads, or team members.

    • User and group management
    • Security and permissions
    • Project configuration (e.g. dashboards)
    • User communications (e.g. emails, announcements, notifications)
    • Layouts and design
    • Application troubleshooting
    • Confluence space administration (e.g. imports, exports, templates)
    • Jira Kanban and Scrum boards
    • Jira issue types, fields, and screens
    • Jira workflows
    • Jira and Confluence integration
    • Jira and Confluence add-on installation and configuration
    • Advanced user features such as macros and JQL
  • Question   What about pricing?

    ​We provide two main service plans. All prices quoted are exclusive of VAT.

    Monthly price GBP £299 GBP £449
    Hours per month 5 5
    Support SLA Standard Premium
    Monthly Bolt-ons
    +5 hours GBP £375 GBP £550
    +10 hours (5% discount) GBP £712 GBP £1,045
    +20 hours (10% discount) GBP £1,350 GBP £1,980
    +30 hours (15% discount) GBP £1,912 GBP £2,805
    +50 hours (20% discount) GBP £3,000 GBP £4,400
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