Our Services

New Verve Consulting helps businesses deliver products and services in a collaborative way using the Atlassian toolset. Without teamwork, there is no success!

Support

With one of our support plans, we have you covered!

Our service plans ensure that your Atlassian server and cloud applications are supported and maintained within a solid Service Level Agreement.

As well as benefiting from seamless application upgrades, your team will gain access to our 24-hour user-friendly service desk for raising and tracking queries in a transparent way. You’ll also get access to telephone and remote support.

Each of our support plans includes a basic provision of support hours to cover your high priority needs. If you need additional help to set up, configure, and administer your Atlassian applications, you have the option to purchase extra ‘bolt-on’ support hours at competitive prices.

FAQs

  • Question   How much does it cost?

    ​We provide two main service plans. All prices are in GBP and are quoted exclusive of VAT.

    Monthly price £300 £450
    Hours per month 5 5
    Support SLA Standard Premium
    Monthly Bolt-ons
    +5 hours (1% discount) £297 £446
    +10 hours (2% discount) £588 £882
    +20 hours (5% discount) £1,140 £1,710
    +30 hours (7.5% discount) £1,665 £2,498
    +50 hours (10% discount) £2,700 £4,050
  • Question   What applications do we support?

    We currently support all flavours of Jira, Confluence, and Crowd across all three deployment models: Cloud, Server, and Data Center.

    We can also support a wide range of third-party Atlassian Marketplace add-ons for server and cloud.

  • Question   What's included?

    In addition to maintaining and supporting your services, we proactively provide your team with useful insights and recommended best practices. Our experts are on hand to ensure you are getting maximum value from the tools you use.

    Support hours cover assistance to all end-users whether they are administrators, project leads, or team members.

    • User and group management
    • Security and permissions
    • Project configuration (e.g. dashboards)
    • User communications (e.g. emails, announcements, notifications)
    • Layouts and design
    • Application troubleshooting
    • Confluence space administration (e.g. imports, exports, templates)
    • Jira Kanban and Scrum boards
    • Jira issue types, fields, and screens
    • Jira workflows
    • Jira and Confluence integration
    • Jira and Confluence add-on installation and configuration
    • Advanced user features such as macros and JQL
  • Question   How do we raise requests?

    You will have access to a 24-hour user-friendly service desk, where you can raise and track unlimited requests.

  • Question   Can we get pay-as-you-go support?

    ​Yes.

    We are entirely flexible when it comes to support. If you’d prefer not to have a 12-month plan with a dedicated SLA, you can purchase one of our consulting plans and use the hours for support purposes.

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