Migrating Jira Server to Cloud With Exalate
In this guest blog, Exalate explains how to use their tool to migrate to Cloud at your own pace. Jose Lobo, Presales Engineer at Exalate, presented this overview alongside an Exalate demo from New Verve’s Technical Consultant, Jamie
Knowledge Sharing Workshops - ITSM
Welcome to our second blog in the Knowledge Sharing Workshop Series which aims to share the insightful content curated by the New Verve team during our regular program of internal knowledge sharing workshops. We wanted to share the knowledge
How to improve operational efficiency using Jira Service Desk and Insight
In this guest blog, Sandra Axelsdottir, Channel Manager at Mindville explains how to manage high service request volume and drastically reduce ticket resolution time using Jira Service Desk and Insight. Sandra will be presenting and hosting a technical workshop
5 Steps to Next-Level Customer Support with Chat
Agnieszka Jozwiak, Senior Product Marketing Manager at Spartez Software, has submitted a guest blog detailing the importance of delivering outstanding and continuous customer support and how this is possible in any organisation.
Staying connected in the
Meeting Rising Customer Expectations with Jira Service Desk and Refined
Genevieve Blanch, Partner Manager at Refined and sponsor of New Verve presents Atlassian in Scotland 2020, discusses the importance of ITSM within an organisation and how Refined can be used to exceed customer expectations.
Providing a sound customer