1668690420 <![CDATA[Blog]]> /blog english nigel@newverveconsulting.com Copyright 2022 2022-11-17T13:07:00+00:00 <![CDATA[atSistemas acquires New Verve Consulting]]> https://www.newverveconsulting.com/blog/atsistemas-acquires-new-verve-consulting https://www.newverveconsulting.com/blog/atsistemas-acquires-new-verve-consulting#When:13:07:00Z We would like to announce that atSistemas, a Spanish digital services consultancy, has acquired New Verve Consulting.

The purchase of our company represents the latest step in the international expansion process of the Spanish technology company, which in the last few years has opened offices in the United States, United Kingdom, Italy, and Portugal, as well as a development centre in Uruguay. With this acquisition, the company seeks to continue growing, having closed 2021 with a turnover of 97.3 million euros - 23% more than the previous year.

Having been in the market since 1994, atSistemas offers innovative solutions and accompanies more than 500 clients in their Digital Transformation. From its offices in Madrid, Barcelona, Cádiz, A Coruña, Santiago de Compostela, Seville, Mallorca, Zaragoza, Huelva, Valencia, Milan, Lisbon, Montevideo, Miami and London, it carries out architecture, development, systems integration and managed services projects, adopting and promoting the best practices in the market. It also works on international projects in Germany, Belgium, United Arab Emirates, the United States, Holland, Ireland, Israel, Italy, Portugal, the United Kingdom, Romania and Sweden. atSistemas is an “Agile First” company, acting with the flexibility of a start-up through the ecosystem of its 21 Expert Centres, a perfect collaborative environment for innovation and technological excellence

“With the acquisition of New Verve Consulting, we have significantly strengthened our commitment to becoming a global partner of the Atlassian ecosystem and positioned our company in the UK market, both of which are main priorities in our global strategy. This is also the first step in the inorganic growth initiative defined in our current 2021-2024 strategic plan.

“We are confident that the numerous synergies between New Verve Consulting and atSistemas will allow us to offer the maximum value to our customers and the greatest possibilities of joint growth for our professionals” says José Manuel Rufino Fernández, Co-owner and CEO of atSistemas.

Our team at New Verve Consulting specialises in Atlassian software and is the only channel partner in Scotland. Alongside this specialisation, we have been expanding our solution portfolio by developing proprietary products such as Crumbs, a customer management solution for Jira.

With this purchase, atSistemas increases its international presence by offering local expertise and support. This also follows its entry into the UK earlier this year with the opening of offices in the London capital.

“I would like to welcome all the great professionals that make up New Verve Consulting. With you, we will achieve a new boost of our “at family” and the positioning we have been pursuing for some time in the UK. In addition, with our union, we will reach a greater number of clients in both geographies, increasing our capabilities to lead large projects and offering better opportunities to our employees. With the acquisition of New Verve, atSistemas takes an important step in the relationship with our customers in the UK, incorporating local services from the Atlassian ecosystem” says Miguel Ángel Sacristán Salvador, Co-Owner & CSO of atSistemas.

The acquisition’s objective is to accelerate the growth of atSistemas in the UK, the European market with the highest volume of business in the IT sector, followed by Germany and France, in parallel with the company’s organic expansion plan, taking advantage of the opportunities and emerging trends in the sector. atSistemas will incorporate New Verve’s service portfolio into its existing one, thus expanding its offer and covering the demand for the needs of UK-based companies.

Nigel Rochford, Founder of New Verve Consulting states “It’s fantastic to see New Verve Consulting become part of the atSistemas group.

“Since starting the company in 2011, New Verve Consulting has evolved a huge deal and I’m immensely proud to see all of our hard work realised with this acquisition. On a personal note, I’ve loved every moment of the journey so far and am incredibly lucky to have worked with and learned from so many talented people over the years.

“As an entrepreneur, I’m delighted to reach this milestone with a company as successful as atSistemas acquiring the organisation that our team has worked so hard to build. The team at New Verve Consulting is its greatest asset and I can’t wait to see them prosper as part of this group.“

This is a significant and exciting milestone in our journey as a business and we’re excited to see where the future takes us with atSistemas.

<![CDATA[Lana’s Community Giving Day]]> https://www.newverveconsulting.com/blog/lanas-community-giving-day https://www.newverveconsulting.com/blog/lanas-community-giving-day#When:14:05:00Z We are excited to share the launch of our new Community Giving Day strategy. By giving our employees a Community Giving Day to take off work, we hope to encourage, and provide the time for them to volunteer and give back to the community. We place a strong emphasis on having a positive impact on society - economic, social, and environmental and Corporate Social Responsibility (CSR) is a key element of New Verve Consulting’s business philosophy.

By each of us participating and taking advantage of this great opportunity we are feeding into the Community Giving strategy and helping New Verve to give back to the community as a team. Some of the many benefits of community giving are improving our well-being, increasing engagement and retention by leading with purpose, and many more.

We have also partnered with the Social Good Connect platform to help us on this exciting new journey and we will be using the platform to find volunteering roles that align with our strategy and policies. This platform makes it easy, with their search and match technology, to find volunteering roles that match your interests and skills. One of the many benefits of using this platform is that there are remote and in-person volunteering opportunities.

Today we bring you our first blog from our Community Giving Champion, Lana Nesredin, one of the many in a series of Community Giving Day posts. Lana shares her experience and thoughts on the charity and the role she volunteered for.

Lana Nesredin
Lana Nesredin

1. What volunteer role did you undertake?

I chose the Social Media Officer volunteer role to help Citizens of Cyber charity. The role’s key responsibilities are to create content, find new ideas for content creation, and grow their social media channels to reach large audiences.

The charity helps create content that can bring awareness and information to everyone in the online community especially those who are vulnerable to cybercrime.

2. Why did you choose this volunteering opportunity?

I chose this role because of the impact that I can create for the charity. The charity relies on social media to publish useful content that can help their audience avoid the pitfalls of cybercrime.

When I started the role the charity had already set up their social media accounts however, there was little content published and not enough audience reach. I found this to be a great opportunity to help the charity to reach as large an audience as possible in the hopes that someone will see it and it will save them from being a victim of cybercrime.

Another reason why I chose this role as I wanted to try out the social media side of technology to find out what it’s like to be a Social Media Officer. I have worked in various sectors of Technology as a profession and I was interested in exploring and adding social media to the list. It also has an element of learning to it as I have used social media as an end user but now I am required to approach it from the perspective of an account manager.

Citizens of Cyber social post
Citizens of Cyber social post

3. Why did you pick this charity?

I picked this charity because of their goal to help, support, and educate everyone on cybercrime and to keep them safe while they are online. I admired that the charity aimed to help anyone who is online and I relished the opportunity to spread their message to a large audience.

Also, the team behind the charity are amazing people and have dedicated so much time and effort in creating and growing the charity. It is definitely not an easy journey to create any form of business or charity so I have great admiration for the team and for their effort.

4. How was your Community Giving Day?

The community giving day has been great and I have been continuing my volunteering as it is very flexible. Some days it is about brainstorming ideas for what type of content to create and other days it is about creating the posts and scheduling them. Another aspect of the day is to check the published posts in all the social media channels to make sure they have no errors or issues. Over time when we have lots of content posted, we will then gather analytical data to help us grow the audience reach.

5. What did you learn from your experience?

To list a few things I have learned so far:

  • Growing a social media presence takes time and patience.
  • Different tools can be used for posting on social media to save you time so that you can work on more important things like how to make the content better or how to reach more people.
  • How to be more creative with content ideas and strategies.
  • Most of the social media channels offer some form of freebies that charities can use to grow their channels without breaking the budget.
  • The team I work with is a team of amazing, ambitious, fun, and smart individuals who all have lots to do in their day to day but still make time to volunteer.

I would recommend if you have some extra time to volunteer then you will find it can be very rewarding.

6. What benefits have you found when volunteering?

It feels great when volunteering as you know that what you do will impact someone in one way or another. You may not always get direct feedback but that is the beauty of volunteering and giving back to the community, which is to provide a service and have no expectation to receive anything in return.

Giving back to the community and volunteering is a form of reward and gratitude that you will experience and only you will understand once you volunteer. We may be spending a few minutes or so to volunteer but that few minutes could be you saving someone from making a wrong life decision, helping a young person carve out their career or their education or saving them from an online scammer.

I will continue to look for more ways to volunteer in the future as the impact you create and the reward you get from volunteering it is priceless.

7. Any final words on your volunteering experience?

I would like to encourage everyone to follow the charity’s social media channels by way of supporting them. Who knows maybe one day the charity will publish content that can help one of our family members, friends, or colleagues to save them from cybercrime and the negative side of the online community.

The charity links are:

Website: Citizens of Cyber

Facebook: /citizensofcyber

Twitter: @citizensofcyber

LinkedIn: /citizens-of-cyber

Instagram: @citizensofcyber

Related Reading

If you enjoyed this blog and want to find out more about New Verve’s commitment to Corporate Social Responsibility read Celebrating Giving Tuesday with Mary’s Meals.

<![CDATA[Congratulations to Our New Team Leads!]]> https://www.newverveconsulting.com/blog/congratulations-to-our-new-team-leads https://www.newverveconsulting.com/blog/congratulations-to-our-new-team-leads#When:08:07:00Z

We’d like to introduce you to the New Verve Team Leads!

We recently decided to update our team lead structure and assigned the role to a talented member of each of our teams. Our current team leads are:

Team leads are experienced colleagues who drive the team’s focus and oversee day-to-day team operations. This is the latest in a series of steps to move away from line management in favour of a more autonomous team structure.

The role of the Team leads is primarily to provide guidance, enablement, and supervision for their team. This means they are responsible for translating our business vision into tangible team goals, motivating team members by providing support and encouragement, leading team enablement, and helping build team culture.

Read on to find out more about the duties and responsibilities of our Team Leads.

Team building, culture and collaboration

One key reason we created the Team Lead roles was to help facilitate culture and collaboration between each of our remote teams. We’re very aware that working remotely can feel isolating and this may be hard to communicate.

Instead, we established each team and put someone in charge to identify, organise, and promote team-building opportunities, such as ideation sessions, team socials, office days or away days.

Along with the social side of the role, team leads have to execute, implement, and oversee day-to-day team operations, such as stand-ups, show & tells, health checks, or team retros. This gives them a chance to gain some management and mentoring experience while ensuring the delivery of work by their team.

Driving team mission and vision

We believe it’s important for each team to have a specific mission which aligns with our overall business strategy in order to give purpose to and guide the work we do. It is the Team Lead’s responsibility to ensure their team is aware of this mission and is working towards it.

Reporting the progress to the Exec Team, the Team Leads will define, track, and execute annual team goals based on the latest business vision and objectives. Through weekly meetings, team leads and our exec team ensure all teams are on track and help facilitate synergy and collaboration across teams.

In addition to this, it is important that the Team Leads own, maintain, and enforce team-specific processes and standards, such as team values, missions and visions, communication and documentation, delivery of work, or timekeeping. This provides a formal basis for each team member to refer to and to help guide them in their work.

Team development and enablement

Team Leads are key to a team’s enablement and development. It is their responsibility to own, maintain, and implement the team enablement strategy and development plan. This includes not only creating team-wide learning but also facilitating individuals’ knowledge paths based on their own skill gaps and career goals.

Across their own team and the wider company, Team Leads must identify, organise, and promote knowledge-sharing opportunities, such as ecosystem digests and events, skill workshops, or innovation days. These allow team members to consolidate their own learning while sharing it with others and becoming a knowledge source on that subject.

For all team members, Team Leads should be the go-to member of staff to direct them to key sources of information and support, such as policies, guidelines, and HR. In addition to this, Team Leads are in charge of welcoming new members into the team. This includes assigning them with buddies, onboarding them onto our ways of working and integrating them into the day-to-day work. Not only does this provide structure to our onboarding process, but it also provides new starts with a friendly face to go to in those first few weeks.

Not only do these responsibilities help team members’ development but it also provides Team Leads with the chance to create mentoring relationships and coaching opportunities. They are able to move through their own leadership enablement path and gain valuable management experience.

Team health and wellbeing

One of the most important roles of our Team Leads is their support of their team’s health and wellbeing. We encourage our Team Leads to be valuable resources for our teams, signposting useful resources and platforms focused on health and wellbeing, including our EAP, our Wellbeing Champion and our HR partner.

Additionally, we know how isolating remote working can be so we also encourage our teams to reach out to their team lead if their feeling low or simply want a chat to break up the day. Our Team Leads will do a great job of creating a sense of comradery and friendship within the teams.

So, congratulations to all our new Team Leads and we look forward to the impact you will make at New Verve!

If you like the sound of working at New Verve, take a look at our careers page!

Related Reading

If you enjoyed this blog and want to find out more about our remote team then check out the blog The Importance of Work-Life Balance While Working Remotely.

<![CDATA[Atlassian Cloud vs Data Center: which platform is right for your team?]]> https://www.newverveconsulting.com/blog/atlassian-cloud-vs-data-center-which-platform-is-right-for-your-team https://www.newverveconsulting.com/blog/atlassian-cloud-vs-data-center-which-platform-is-right-for-your-team#When:08:53:00Z

Wondering about the difference between Atlassian Cloud vs Data Center? Well, wonder no more! We’re here to investigate the two platforms, comparing their features and exploring the pros and cons of each.

Atlassian Cloud

Cloud computing provides a secure, online site to access information without using a private network or VPN. Atlassian Cloud is the future and Atlassian has prioritised their Cloud-first approach following their announcement of the end of Server come 2nd February 2024.

Atlassian Cloud offers products that are always-on, continuously updated and highly secure; they do the heavy lifting, enabling you to focus on mission-critical work instead. When combined with Cloud’s easy scalability, these features mean that you’re futureproofing your business by switching to Cloud.

Data Center

An on-premise Data Center runs on servers on the premises of the person or organisation using the software. It is a self-managed option that provides high levels of availability and performance. This equips teams with everything they need to run their Atlassian applications, including reliability, durability, and data security, while on a trusted managed service.

This option is perfect for those in a heavily regulated environment, who need total data isolation or need more time to plan their move to Atlassian Cloud.

We’ve compiled some information comparing Cloud vs Data Center to help your team decide which platform is right for them.

Feature Comparison


Security is often stated as a top concern when migrating to Cloud but Atlassian Cloud has access to best-of-breed security updates at all times. In fact, Salesforce stated that 94% of businesses surveyed said security improved after moving to the cloud. Their zero-trust approach means that security checkpoints are incorporated for every Atlassian user and every Atlassian tool.

Atlassian has ensured Cloud apps are secure by introducing a number of measures. These include enforced minimum security requirements, a best-in-class Bug Bounty program, a collaborative security self-assessment program, clear privacy policies, GDPR-compliant practices, and constant improvements. They also always strip personal information from the API, which means user data never passes to app vendors (keeping it both safe and GDPR compliant).

If you are seeking complete data isolation - in other words, you’d like all application data to reside in a single geographic location - then on-premise Data Center is a good choice. The platform provides reliable security and compliance in a self-managed environment.

Due to this, Data Center is a good option if your business requirements prevent your organisation from moving to the Cloud, such as security compliance or if your product data is mandated to remain in a self-managed environment.


The working landscape has changed dramatically over the past few years and now with teams working remotely and often more spread out, software mobility is key. Atlassian Cloud provides complete mobility for your team as it can be accessed from any browser or mobile app across the world without using a private network.

Unlike on-prem, Cloud facilitates easy collaboration with its real-time editing, saving and file sharing so your team stay in sync without any extra effort.

Things are not quite as simple with on-prem. Data Center requires internal resources and expertise to manage. While collaboration is facilitated, it’s not quite as easy as it is on Cloud.


Looking to the future is a key part of any company’s strategy so it’s important that your software works with you to get you there. Atlassian Cloud is renowned for its flexibility and the way it can adapt to changes as they happen, meaning it can be scaled up or down as required.

This is due to Atlassian handling storage space and inventory, allowing seamless transitions and additional resources whenever they are required.

Similar to Cloud, Data Center offers high performance at scale, however, you’re responsible for implementing and maintaining scalability, high availability, and disaster recovery strategies.

Data Center does have functionality built directly into the platform to help your team do this. This helps address your core availability, performance and scalability and they all fall under one hood, so you can enjoy the benefits without too much configuration.


Atlassian Cloud reduces expensive IT workforce requirements by providing automatic upgrades while also ensuring there are no delays and adding peace of mind through uptime guarantees.

Cloud continuously syncs developers’ work throughout the day and quickly and regularly delivers small software changes which lead to faster development and deployment and ensures your instance is always the latest version. Cloud’s automatic scaling and standardisation of work also provide a chance to streamline internal processes and improve your team’s speed and productivity.

An on-prem instance, however, requires ongoing maintenance and lacks the infrastructure automation of Atlassian’s Cloud offering. Atlassian is investigating opportunity areas including increased automation, easier administration and improved scalability and resilience as they recognise that Data Center is an integral part of a team’s business plans.


Cloud costs can vary depending on your specific needs and can be dictated by a number of factors including the number of active user accounts, data requirements and Marketplace apps. Atlassian offers multiple, flexible plans (Free, Standard, Premium, and Enterprise) so your team can choose the level best suited to their needs. The upfront cost of Cloud can seem expensive but can save your team money in the long run.

The lower maintenance and operational costs offered by the cloud platform can have a serious impact on your team’s budget. If you run Atlassian on-prem, the costs associated with hardware and hosting (as well as any unscheduled downtime) could also be eating into your IT budget, which Cloud allows you to put to better use elsewhere.

In contrast, Data Center pricing is a single, tiered plan on an annual subscription with varying support levels depending on your package. Factors such as the number of cluster nodes (e.g. 2, 4) in a Data Center deployment can affect the cost but, again, pricing may vary depending on your specific needs.

Overall product comparison

The choice between Cloud vs Data Center can often be dictated by company requirements and limitations and while on-premise can be a good option in the meantime, Cloud is certainly the future. Companies looking to plan ahead and future-proof their efforts should start planning their migration to Cloud and what that may look like.

Server is no longer a long-term choice for the future and given the cost and efficiency benefits of Cloud, it’s now a requirement for ensuring future success. Take a look at both our Cloud and Data Center offering to see which path to Cloud is right for your company and how New Verve can help you on the journey to get there.

Related Reading

If you enjoyed this blog and have been inspired to start your journey to Cloud then check out our blog Moving to Cloud: Considering Your Cloud Migration Strategy.

<![CDATA[My Software Development Internship Experience at New Verve]]> https://www.newverveconsulting.com/blog/my-software-development-internship-experience-at-new-verve https://www.newverveconsulting.com/blog/my-software-development-internship-experience-at-new-verve#When:15:52:00Z As part of our long-standing relationship with the University of Glasgow Internship Hub, Jamie Fox joined us Summer 2022 as an Intern Developer on our Products team. He spent some time talking with us about his internship experience at New Verve.

Jamie Fox

Jamie Fox

Why did you apply for this internship?

The internship first caught my eye while searching for opportunities on the internship hub offered by the University of Glasgow. Having worked for small companies in the past, the tight-knit and inclusive culture at New Verve appealed to me. Plus, the opportunity to gain valuable skills and interact closely with experienced developers was too good to pass up. Additionally, I particularly enjoyed a course about web application development at university and was extremely interested in developing these applications for a real product in the working world.

Run us through your typical day as an intern developer at New Verve…

A scrum stand-up with the products team would usually start my typical day at New Verve. This is where we’d catch up, let each other know the progress on our tasks and the work left to do, along with sharing any issues preventing progress. These stand-ups are an extremely helpful opportunity to check in with more experienced team members and ensure that I’m on the right track.

After our stand-up, the team will often spend an hour or two programming as a group. This involves talking each other through our thoughts while we implement features and sometimes problem-solving tricky bugs. I’ve found group programming to be especially valuable - watching how an experienced developer approaches a given problem has helped me improve my own coding practices throughout my time at New Verve. Similarly, I found that the dedicated environment for collaboration is a great place to ask in-depth questions that require more discussion to fully answer.

Outside of team meetings, most of my time is spent individually researching and implementing features to be included in our flagship app - Crumbs: CRM for Jira. These could include front-end features like designing a component on a web page or a back-end feature such as a database to store customer information. This involves a good bit of discovery. To begin with, I would learn about the underlying platforms such as AWS DynamoDB and read the documentation. Then I would enter an implementation phase where I would write the logic and any components needed. Once any required tests have been written and passed, I passed my work on to my teammates in a pull request where they can suggest any improvements or changes needed. Receiving feedback in this way has helped improve my code quality and my understanding of how a web application should be put together.

What was your experience of the work culture at New Verve?

During my time at New Verve, I’ve been extremely impressed at the effort taken to keep the company social and reduce the effects that remote working has had on the office environment. Twice a week we have optional company socials during the final hour of our day, and every fortnight we have a scheduled ‘donut’ call where we chat for an hour with a randomly assigned team member. These are great ways to sponsor an inclusive environment where everybody gets along and encourages connecting with teammates that you don’t interact with during a regular work day. I’ve especially enjoyed our Wednesday socials where we play an online game against each other or in teams, which adds a bit of friendly banter at the end of the day.

I was also included in the summer social during my time as an intern. The team activity was hiking in the Campsie’s - it was great meeting the team in person rather than through an online call, and the activity was voted for by the team to make sure we did something everyone was happy with. It was a great way to get to know everyone on a more casual level and made me feel part of the team.

Tell us about two of your best highlights from working in your role…

My favourite part of this internship has definitely been getting to know the rest of the team. Victor and Abri have been extremely open to any questions and willing to jump on a call at a moment’s notice. This massively increased my confidence and improved my coding and problem-solving skills. Additionally, the learning culture at new verve is very well developed, with a dedicated enablement day and an open view on progression and development. This has been extremely helpful in advancing my skills and putting the theory I learned at University to practical use.

Another highlight of my time at New Verve has been individually researching, implementing and testing new features for Crumbs: CRM for Jira. I have always enjoyed programming, and being able to use these skills to bring real-world value has been especially rewarding. For example, one of my biggest achievements was creating a webpage to generate, store and manage API tokens to be used in our upcoming REST API. This will allow customers to securely retrieve and control the information that they have stored in our product. The project involved significant research into the requirements of a security-sensitive feature along with the best practices to use in the design of a RESTful API. Taking this project from conception to completion was extremely rewarding.

How do you feel about a career in product development after this internship?

Before working at New Verve, I had spent far more time learning about the theoretical aspects of Computing Science rather than the practical side. This internship taught me a huge amount about the operation of a tech company in the real world, and the challenges that this brings such as scalability, cost and security. It was initially very challenging dealing with new tools and familiarising myself with a large codebase with many interlinking features. However, I’ve fortunately had an extremely helpful team and been able to learn a great deal about the processes and requirements of professional software development. Due to this internship, I can now confidently research, implement and test user-ready features in this environment using industry-standard frameworks and methods.

If you could sum up your time at New Verve in one sentence, what would it be?

I’ve had a great time working on interesting projects and meeting fantastic people!

Related Reading

We also spoke to Joy Dakers, our summer Marketing Intern, and you can read about her Internship Experience at New Verve as well.

<![CDATA[Jira vs ServiceNow: Which Tool Should You Use for Your Service Desk?]]> https://www.newverveconsulting.com/blog/jira-vs-servicenow-which-tool-should-you-use-for-your-service-desk https://www.newverveconsulting.com/blog/jira-vs-servicenow-which-tool-should-you-use-for-your-service-desk#When:12:06:00Z Comparing and researching what Service Desk is best for your organisation is important as getting it wrong can have long-term consequences on your stakeholder relationships. You need a robust, customer-centric and high-quality Service Desk to help your stakeholders. So, read on as we compare Jira vs ServiceNow to discover which is best suited to you.

What is a Service Desk?

Service Desks are a crucial part of any company set-up. They’re the communications epicentre where employees and customers alike can access help. They act as a technical agony aunt, specialising in forms of aid from incident resolution to service request fulfilment. The goal of any Service Desk is to provide timely, valuable and high-quality responses to everyone that raises queries.

What is Jira Service Management?

Jira Service Management (JSM) comes under the Jira umbrella of products and is an enterprise-focused tool. It is a combination of the classic Jira features - such as customisable fields and flexible workflows - and agile support methods. This means you get the complete package plus a smooth project experience.

It also boasts customer request tracking and knowledge bases for every stakeholder, to name just a few more of its functions. As it is built on top of Jira it is perfect for any organisation already using Atlassian products and it can be easily integrated with third-party applications too such as DevOps workflow.

What is ServiceNow?

ServiceNow is a tool with the purpose of managing an organisation’s IT infrastructure and internal/external customer relations. It is extendable through third-party organisations and APIs that your organisation may already be using. ServiceNow offers a myriad of applications for ITSM. It boasts a plentiful IT ecosystem, much like JSM, and it offers custom-built integrations from Salesforce.com.

Let’s Do a More In-depth Analysis


Comparing Set-Up and Implementation of Jira Service Management vs ServiceNow

Implementation is a critical stage of your Service Desk journey. Being able to quickly implement your Service Desk software and have it running so that customers and stakeholders are able to take full advantage of the product is important.

JSM wins the race for fast set-up and implementation, taking an average of 1.5 months. According to the G2Crowd IT Service Management (ITSM) Tools Implementation Index, ServiceNow takes almost five times as long.

Time is of the essence in this initial stage of Service Desk set up and JSM delivers. When you think about the customer issue tracking and knowledge building an organisation will lose out on when a set-up takes roughly 5 months, you can understand that the consequences are vast. In terms of set-up, JSM is the software to go for.

What About Reporting, Dashboards and Extensions?

ServiceNow offers a plethora of ITIL coverage such as CMBD, service portfolios and requests. However, its reporting and dashboard capacities are basic. Customers that want value-based reports will have to purchase third-party solutions as they are not inbuilt into ServiceNow. There are 200 apps from over 115 partners available to complement the Service Desk. However, researching third-party apps and the download procedure can be tiresome and take up valuable time.

On the other hand, Jira Service Management has an abundance of important features that are inbuilt. You could say that JSM has it all. Its report and workflow features and a great service level agreement are just a few of the reasons the program stands out. Not to mention the all-in-one ticketing, filtering and reporting which are indispensable when your company wants to perform at its highest level, providing valuable help and knowledge to those that request it.

Similarly to ServiceNow but on a larger scale, there are over 600 extensions available to Jira Service Management. These are all accessible through the Atlassian Marketplace, meaning you can enhance the app’s basic functions to suit your needs. You can even use the filters button to select the ‘highest rated’, which will reduce the research and time needed to select extensions.

Do They Have Intuitive UI?

JSM has an intuitive and modern UI making it easy to navigate and natural to work with. It has a sleek and tidy look, allowing your workspace to feel organised and clear. UI can have a huge impact on how easy it is to find information and the customer experience. It is important to get it right and not waste stakeholders’ time when they are trying to find something. Similarly, having an intuitive design means that employees can find their way around the software easily and don’t have to clutter their schedules with too much training.

Unfortunately, the same can’t be said for ServiceNow, the UI is not quite as modern and certainly less intuitive. There are options everywhere which can be overwhelming and it is difficult navigating between menus and submenus when there are so many available. The experience is unsystematic and far from the simple and natural feel of the JSM UI.

One Word: Agile

Jira Sevice Management operates under Agile, “an iterative approach to project management and software development that helps teams deliver value to their customers faster and with fewer headaches.” Agile helps teams complete their projects more efficiently by delivering work in small increments. This means requirements, plans and results are continually being updated and evaluated creating a smooth running machine that responds to change.

Agile is something which, once you’ve tried it, is invaluable. In fact, a report by Havard Business Review Analytic Services stated that Agile gave organisations “the competitive advantage for a digital age”. In the report, it was found that being Agile improved employee satisfaction by 20%-40%. This is a huge breakthrough in terms of Service Desk operations as it shows that employees, the main stakeholder in any business, were satisfied with the product and their ability to work with it.

The Agile approach is something ServiceNow does not offer, and neither does it have a close equivalent. When comparing JSM vs ServiceNow this is something to be considered, especially when accounting for the numerous amounts of praise Agile receives across the board.

If you want to find out more about the Agile approach, watch here:

Do They Offer Regular Updates?

Regular updates show that the software is staying up-to-date and the provider cares about making improvements. Updates are a green flag when it comes to a company listening to and implementing feedback and are usually a steadfast sign of a good product.

JSM provides between three and four major update releases per year, on top of regular bug-fixing releases. This is twice as much as ServiceNow which releases roughly two new versions a year.

You may not think this difference is a deal breaker but when you start to look at the bigger picture it can be. Updates can be the make or break between getting work and issues sorted on time and efficiently, so it is definitely something to consider when picking a Service Desk software.

Cloud vs On-Premise

ServiceNow is available only on cloud. In many respects this is great, cloud is the future and more and more companies are switching from server to cloud software. It has several advantages such as scaleability and less time spent on installing servers into office space.

However, you can access JSM on cloud and on-premise. Simply having the option is an advantage in itself as it gives you a choice for what is the best for your company. It truly is the best of both worlds where you receive the benefits of the cloud but also have the functions that come with on-premise.

User Friendliness

If one thing is certain, it’s that a Service Desk has to be user-friendly. There is no point in stakeholders raising queries and the company creating knowledge bases if no one can use these functions efficiently.

JSM boasts the title of Customers Choice 2022 in the Gartner Peer Insights list and is trusted by over 35,000 customers globally. Its UI, as noted above, is modern and sleek, creating an intuitive experience.

ServiceNow has a user-friendly front-end experience, however, it is more ITIL-focused making accessibility for smaller organisations less desirable. This is not the case with Jira Service Management which is easily accessible to all sizes of organisations.

Comparing Jira Service Management vs ServiceNow on Support

As far as support goes, JSM goes above and beyond. Atlassian has a range of standard and premium options such as weekend coverage and shortened response windows. If you are willing to pay for the enterprise option you can expect a response in under 30 minutes and a dedicated response team to help you with any issues you face.

Similarly, ServiceNow offers 24/7 support 356 days a year. However, this is only available to US-based customers and instead, it only offers its global customers web and email support. This can be useful for quick queries and FAQs but lacks a dynamic and personal approach.


ServiceNow starts its yearly pricing options at just over $10,000 for the Express version. However, their pricing options and variability are rather vague and a consultation is required before proceeding. This involves a business value assessment and ‘pricing tailored to your requirements’. Although this custom price range is marketed as a benefit to the customer it can be unhelpful in terms of transparency. Moreover, It requires time and focus to communicate with ServiceNow and agree on a deal.

On the other hand, JSM has a transparent pricing structure which avoids awkward and time-consuming negotiations. The pricing structure is straightforward and manageable for all sizes of businesses and budget-consciousness. In fact for agents of three or fewer Jira Service Management is free, after this, there is the standard option at $600 a year and then the next level is the premium at $1,350 pa. Each level comes with an increase in benefits however, all the levels have the basic Service Desk package.


After researching both tools, it is clear that Jira Service Management is the best option. Despite ServiceNow having competitive features, they don’t quite beat what JSM has to offer. This blog has considered cost, user-friendliness and features such as set-up and UI. JSM comes up top in all these areas and provides better support options while being more accessible to a wider audience due to its cost structure.

Are you interested in making the switch to Jira Service Management? Why not contact our team of experts?

Related Reading

If you enjoyed this blog and want to find out more about how Jira compares to other software applications, read: How does Jira Compare to Other Tools? An In-Depth Look at Jira vs Monday, Trello and Asana in 2022.

<![CDATA[How to Motivate Your Remote Team: 7 Simple Strategies]]> https://www.newverveconsulting.com/blog/how-to-motivate-your-remote-team-7-simple-strategies https://www.newverveconsulting.com/blog/how-to-motivate-your-remote-team-7-simple-strategies#When:08:23:00Z By November 2020, 87% of UK businesses had shifted to some sort of remote working. During the pandemic, teams had to learn to quickly adapt to remote working - with all of the challenges and benefits it brings.

One of the main issues with remote working is that it can be isolating and cause anxiety. 54% of people in a recent survey by Breeze said remote work anxiety makes them feel exhausted and have difficulty sleeping. This can lead to employee wellbeing going downhill. The post-pandemic shift to remote working has come with huge benefits, such as cutting down a daily commute and encouraging a better work-life balance. However, companies need to ensure new procedures are put in place to protect employee motivation and connectivity.

New Verve has been a remote-first company since the pandemic and we have started some initiatives to encourage our employees to connect and reduce the isolation that is common with remote work. Here are our top seven strategies to ensure motivation and camaraderie are kept up by our remote teams.

1. Keep Check on Employee Wellbeing

Wellbeing is an important aspect of any working environment, whether it’s remote or not. It’s hard finding the energy to do anything when feeling low; if work is contributing to the feeling then it can often be the last straw in terms of motivation.

At New Verve, we strive to create an open environment that nurtures wellbeing conversations. Our team acknowledges the fact that working from home for long periods of time can increase anxiety and stress. This was something we paid particular attention to during the pandemic and have continued to improve upon.

Remote working has a plethora of benefits and works amazingly for a lot of people. It grants flexibility and can give you more time back by removing a daily commute. However, it also makes it easier for teams and individuals to keep quiet if they are struggling.

By recognising this we, at New Verve, have several programmes in place to prevent our team from feeling isolated. Just because we are a remote-first company, doesn’t mean our team is alone. We understand that these feelings have to be tackled together, we just do it virtually.

One way our team can connect with others is through a monthly 1-2-1 they have with their manager. These meetings offer a safe space to discuss what is going well for the employee, how they’re doing and if anything can be done to help them more. They are more personal than our other social activities and ensure each individual at New Verve gets the support they need. They are a time to discuss working, ambitions, progression, and any changes we could be making that an individual has been thinking about.

Pulse surveys are another way we monitor wellbeing at New Verve. They are anonymous questionnaires that allow the team to give feedback. They only take a short time to complete and are crucial to making company-wide improvements. It also is a process which shows that employees are being listened to and that change will be implemented where possible to offer more support and create a better environment and workplace.

2. Appoint a Wellbeing Champion and Set an Agenda

Our Marketing Executive, Lauren Learmond, also holds the position of Wellness Champion and does a brilliant job at fostering an open space to encourage team communication. She signposts resources to the wider team and creates frequent wellbeing newsletters. These include top tips, suggestions on how to balance work, and information on wellness.

We have a continual internal marketing plan that aims to reduce the stigma surrounding mental health and raise awareness. It is important to communicate regularly to create an open and honest atmosphere. We also have clear objectives and roadmaps for how we want our company’s well-being to progress.

By creating a positive culture and setting out a programme of activities for the year we believe we can create a motivating environment for our remote team. We have a range of events set up from wellbeing days to knowledge hubs which are solely for the purpose of our employee’s health.

One of the knowledge hubs we use is Perkbox. It has an entire section dedicated to both mental and physical wellbeing. It offers a variety of activities such as meditations that fit into the work day, workouts and talking therapy.

It is part of a healthy work culture to reassure employees that discussing mental and physical health issues is important and ok. Communication is key, it may seem cliche but it certainly rings true in the workplace. There is nothing worse than feeling like you have to perform when you are not mentally and physically capable. Often employees may feel like the workload they have is above the capacity they can withhold and this can create issues with people feeling able to take leave when they need it or cope with the stress they may feel.

This is where another two of the New Verve values come into play: ‘Keep an open mind’ and ‘Collaborate as one diverse team’. By striving for these goals, teams are aware that they need to listen, respect and understand the views and needs of their teammates. It also ensures that individuals in their teams share feedback. This is crucial in fostering an open environment and encouraging our employees to be honest about how they are coping and feeling.

3. Earn Trust

The presenteeism of the digital age and remote working has now, more than ever, brought forth a culture of ‘always being on’. The idea that it is crucial to constantly be at your computer, your monitors, and your phone is impractical and unworkable. The pressure to be ‘online’ and ‘present’ creates a dichotomy whereby the pressure and stress to be constantly productive leads to fast burnout and an unpleasant environment.

Remote team working sometimes causes assumptions that less work will get done and more dog walking, gardening and sunbathing will be taking place. This incorrect stereotype means that employers put pressure on their employees to be ‘always on’, creating a culture of out-of-hours requests, check-up phone calls, and calendar monitoring. These publicised thoughts on working from home are leading to a vicious circle of mistrust and doubt. In actual fact, the Microsoft Surface, Work Smarter to Live Better survey found that 52% of people surveyed who work from home end up working longer hours and taking fewer breaks. Roughly a third of participants also felt the pressure to be twice as productive when working from home.

Trust must be at the epicentre of the solution to this problem. Without trust, employees can feel deflated and exhausted. Productivity is not an objective concept, different people achieve success and productivity in different ways. Recognising that different people work differently empowers employees to play to their strengths and perform at their best.

‘Earn trust with transparency’ is one of our main values at New Verve. Promoting trust in the workplace can enrich both the company’s output and the employee’s well-being and motivation. Focusing on output rather than time spent working allows teams to focus on the bigger picture and gives an updated view on measuring project success. At New Verve, we operate on flexible hours because we understand that some people function better in the evening or in the morning, or they may have childcare responsibilities to work around. We believe it is the process of trusting your employees that allows successful work patterns to form.

4. Give your Team the Expert Tools they Need

Equipping your team with the tools they need to do their job to the best of their ability may seem obvious but it is something that can be easily overlooked if transitioning from a physical office to a remote office.

At New Verve, we use Atlassian tools. They are ideal for organising, keeping communication channels open and ensuring everyone knows what is going on. Here is just a brief rundown of just two of the main Atlassian products we use:


Jira is the ultimate work management tool and offers brilliant features for Agile teams; from Scrum boards to roadmaps and REST APIs Jira is a star of a product. We use it to help our teams complete their projects from planning to assigning and reporting work. It is ideal for versatile companies as many different teams can reap the benefits of Jira’s ticket management system. Marketing teams to Products teams are able to use the Jira tickets to monitor and manage a host of different projects. A huge benefit of Jira is that it allows an organisation to deliver collaborative yet clear service experiences across all teams.


Confluence is a great tool in terms of remote team motivation. There is nothing more frustrating than having to jump between tabs and apps to find the information you need. With Confluence, you’re able to create, organise and collaborate your team’s knowledge in one space. This benefits your team by simplifying engagement and authenticity at work. It also increases motivation and independence as individuals can easily access the information and Runbooks they need to complete a task. With Confluence as your tool, your team can make quick decisions, gain focus and achieve more as a team.

These tools are complex and are able to do many different things, it’s what makes them so great. It’s good to remember that if you use these tools properly they will provide many benefits.

5. Strive to Create a Learning Environment

An Udemy report found that the main reason people feel deflated and bored at work is because of the lack of opportunities to learn new skills. This is a huge problem and can affect all areas of the workplace from teamwork and engagement to employee retention. However, enablement and learning are great solutions to boredom and demotivation. 80% of people said that learning new skills would increase their engagement in the workplace.

It is a great feeling to know you are getting better at your job, growing professionally and adding value to your work. At New Verve we operate on a 4+1 working week whereby one day a week is set aside for learning. Enablement allows a team and individuals to perform their roles to the best of their ability and enhances overall team output.

Enablement can take place in many forms, there are paid courses, certifications and mentor meetings. It’s good to set up a meeting with managers to discuss employees’ enablement plans for the month and to set an action plan for how they will be achieved. It opens up another channel of communication between managers and employees about how they feel in their job role and what action can be taken to make it better.

Learning is all about taking action and getting stuck in. It is a rewarding experience and something we have found at New Verve, to be an integral part of our working week. It is enriching for both personal and company growth.

6. Create Routine Virtual Catch Ups

Ensuring the team feel connected and are able to form relationships with the people they work with is so important. Not only is this important for employee wellbeing but for teamwork and efficiency too.

Remote team working, as we’ve covered, can be isolating. There has to be a focus on catching up with your colleagues and giving a set time and place to do so. New Verve has a system whereby we encourage catch-up calls and check-ins.

One of the ways this is facilitated is through Donut. Donut is a Slack-integrated application that randomly pairs up employees from across the company every two weeks to set up a social call. This means that there is an allocated time in everyone’s schedule to catch up with a colleague and have a chat. It is a great way to allow the team to get to know each other on a different level from professional meetings and also reduces the feelings of loneliness remote team work can sometimes produce.

So, how do we replicate ‘the water cooler meetings’ virtually? There are also regular socials that are built into the work schedule. These are a time for informal chats between colleagues and enable strong working relationships to be built. Wednesdays consist of a game social for an hour in the afternoon. The games are fun, spark conversation and allow everyone to see how others work and think. Similarly, on Fridays, there is an afternoon call where people can discuss how they’re doing and any upcoming weekend or holiday plans they have. The socials are a way of maintaining a social, ‘watercooler vibes’ aspect to remote working and help reduce isolation.

7. Show Recognition

Team and individual recognition is a sure way to increase motivation and show appreciation. When your employees are working hard and producing results it’s important to let them know that the company has recognised their efforts and hard work. It is also always special when other team members recognise this and give praise. It makes you feel as though your hard work has been worthwhile and you are a respected part of the team and not just a cog in the machine.

Just one of the ways we do this is through the Perkbox shoutout system. This is where every month employees can show their recognition for other teams and individuals that they believe deserve some praise.

It’s easy to give recognition virtually through a shout-out on Slack, Perkbox or by scheduling a call to let your team members know their work is appreciated. It takes very little effort to let people know and can make a huge difference to someone’s day.

If you want to find out more about our services and how we can help you set up Atlassian tools for in-person and remote teams, check out our website.

Related Reading

Interested in our remote working structure? Read The Importance of Work-Life Balance While Working Remotely.

<![CDATA[How does Jira Compare to Other Tools? An In-Depth Look at Jira vs Monday, Trello and Asana in 2022]]> https://www.newverveconsulting.com/blog/how-does-jira-compare-to-other-tools-an-in-depth-look-at-jira-vs-monday-tre https://www.newverveconsulting.com/blog/how-does-jira-compare-to-other-tools-an-in-depth-look-at-jira-vs-monday-tre#When:11:44:00Z This blog will be taking an in-depth look at Jira vs Monday, Trello and Asana, comparing all the latest details, functions and prices so you don’t have to.

All the compared software tools will help with project management, organisation, and timekeeping. Despite having similar purposes, all the applications achieve them slightly differently, leaving pros and cons of each. It’s crucial to get software that works for your company and teams. By integrating these applications everything is bound to run smoother, from project management to cross-departmental communication.

So, let’s give a little background:

Jira is mainly used for tracking issues and project management and is extremely popular among agile development teams as it can track bugs, stories and epics. The application even boasts the title of #1 software development tool for agile teams making it a tough competition for other project management software.

Trello, in many ways, goes hand in hand with Jira. It is one of the most popular project management tools and maintains a large amount of the market share with Atlassian claiming that there are over 50 million users worldwide. At its core are the principles of Kanban project boards which visualise workflows. Trello uses boards, lists and cards to create visualisations of a project and the information within it. These tools can be used to detail the progress towards completion and ensure smooth team collaboration.

Similarly, Monday’s purpose is to help teams run projects and workflows, and ensure that collaboration can run smoothly. Like the others, it boasts a personalisation aspect where teams are able to customise their workflows to their own unique patterns.

Finally, Asana aims to streamline communication across companies and is customisable to allow users to break down projects into clear goals and tasks. Workplaces of any size are able to analyse and track their progress on projects all in one place. This reduces the need for constant meetings and email updates.

A Closer Look at Features

At a quick first glance, all the apps appear to be ideal for all types of project management; they’re also each well-reviewed and popular. Let’s do a more in-depth comparison of what each app’s top features are and how they compare.

Jira vs Monday, Trello and Asana



Trello software is renowned for allowing a team to create a visually organised, aesthetic layout for their projects. This is particularly helpful for more complex tasks and projects when organisation may become cluttered and checklists become long-winded.

Trello also offers advanced checklists. You can add these checklists to any card and write further tasks and lists to be assigned to a team member. Additionally, you can link the checklist to a due date. This allows everyone on a team to have a clear understanding of all the subtasks involved and prevents tasks from becoming lost on a busy board.

If your team has the Calander Power-Up enabled, you can also assign checklists to a calendar view. Practically guaranteeing that nothing will be forgotten and giving a level of customisation that works for your team’s needs.


Not only does customisation help with the visualisation of a project, it helps implement future change and identifies areas where automation can be added or a work structure needs to be removed. Jira’s customisation functions allow your boards to closely reflect the goals and aims of your project.

Moreover, you are able to change the behaviour of a field, such as description and visibility, as well as add your own values. There are also more advanced customisation options such as choosing which screen should be displayed for each issue operation and workflow transition.

The biggest difference between Jira and Trello is that Trello only offers Kanban boards whereas Jira offers, Kanban, scrum and sprint boards. This gives your team more room for customisation and finding the ideal workflow and pattern for them. With more options, there is more choice and a greater chance of success with a tailored board.


Like Jira and Trello, Monday organises work into boards that they liken to virtual whiteboards on which everything can be planned, organised and structured.

The boards are customisable through the addition of extra columns. For example, the People column assigns tasks to team members and the Numbers column, if added, can keep track of budgets and expenses.

These columns are a simple and quick way to customise the boards and maintain transparency, keeping relevant stakeholders informed. However, unlike Trello, Monday offers less aesthetic appeal and the colour coding aspect is insignificant when compared.


Asana’s customisation comes in the form of custom fields: a way of surfacing key information which can keep a project moving on time and within budget.

Available fields include ‘Priority’ - which helps to keep teams focused on the critical parts of a task and allows them to communicate the reason for this. There are also ‘Estimated Hours’ and ‘Actual Hours’ which are both useful tracking features that can keep a team and client involved in the process. These fields can help with future projects that may be similar or identify any knowledge gaps in the team that may be leading to delays.

These custom fields can be likened to Jira apps - such as Crumbs: CRM for Jira - which allows a team to add and rearrange custom fields on customer cards. This is an efficient way of keeping customer information in the same place and organising it effectively. Therefore, Jira would win the comparison against Asana as there are far more customisation options, especially when the Atlassian Marketplace is considered.

Agile Reports


Jira’s agile reporting is crucial to the smooth running of a team and ensuring that decisions are informed and made correct. Teams have over a dozen reports they can access at any time with actionable insights into how the team is performing throughout a sprint. As you will find out, Jira is one of two of these applications that has agile reporting and has the most advanced capabilities, a clear indicator of its superiority in terms of efficient and helpful reporting.

Reports and dashboards in Jira give key insights into work ensuring teams are always up to date. It also means teams are able to consider data, such as agile reports when making decisions. Work management is made simpler with the use of these reports.

There are a vast number of options for the type of reports available, to name just a few: issue analysis, time tracking, and recently created issues reports. Each of these options can help keep your teams focused and on track, making the best decisions possible based on data.


Trello boasts a great and time-effective way to produce reports, as well as agile reporting - meaning the experience runs smoothly and efficiently. The software has even given itself the name ‘the Swiss Army Knife for Agile teams’.

Moreover, from your board and using your cards, you can make visual email reports from a number of sources. These reports are different from text reports as they contain the visual representation of the cards you have picked on the board, instead of just plain text. These reports can also be automatically produced using Butler: Trello’s automation feature which will be discussed further on.


When comparing Trello and Jira vs Monday, it is clear that Monday is inadequate in terms of agile reporting. This can reduce the ability of teams reporting methods and can result in less efficient management. However, Monday does offer some other reporting options. For example, there are different ways to track budgets and expenses on a project. One option is through an additional column on the project board. However, there is also a chart view function which allows budget visualisation. This can help with the illustration and graphics of budget reports and also make budgets easier to understand at a glance.


Similarly to Monday, Asana also does not have agile reporting. It is much the same as Monday with the added option of exporting data into Google Sheets. This would allow deeper analytical evaluations of a project across your organisation or within a team. Google Sheets offers the option to create visual graphs, but this does not compare to the ease of using Trello automation to produce visual representations.



Roadmaps are a key feature of Jira and keep team organisation in sync. Their purpose is to help you release more predictability and stay on target for your goals.

Ladders help you work up to an epic level and see your team’s progress in real-time. They offer quick and simple planning. Roadmaps are crucial to planning and tracking how multiple teams are making progress. They give an overview of what is going on in the company and can be expanded to find out more in-depth information.

You can also track a team’s bandwidth to see how they are coping with the work they have and whether there is the capacity for more to be taken on. This is a useful tool when considering team burnout and the coordination of tasks.

The ability to share Roadmaps and keep them in sync means there is no need for constant meetings and email updates as every team can view what other teams are working on. This also helps with cross-team collaboration.


Although Monday does have project management planning tools such as time and expense tracking, it does not have a comparable feature to the road-mapping features within Jira. Roadmaps within Jira can be the difference between a project going out on time and to the correct specification or not. It gives you the ability to plan timelines, create visual dependencies and communicate the work status to stakeholders. Jira’s Roadmap features are a step ahead of what Monday has to offer.


Asana does not have a Roadmap feature, making it a less obvious choice in terms of timelining plans and updating priorities.

It has some unusual and helpful options when project managing, although when compared to Jira Roadmaps they can seem insignificant. For example, the pin-to-the-top feature is useful when attaching revised versions of work or when a team member needs to give feedback on a document or project.

It allows the most important versions of a thread to be visible at the top of the page. This can be more efficient and save time when someone is doing an overview of their feedback it also makes sure that the most important comments don’t get missed.


Although Trello does not have as advanced Roadmap capabilities as Jira, it does offer a selection of templates to get projects started. These can be really useful in planning and throughout the progression of a project for keeping data and tasks in the right place and up to date.



Trello is not unusual in having an automation function, however, Butler automation is known for its ease of use. Butler allows you to set up automation, rules and commands on Trello boards to reduce repetitive workloads.

Butler’s value is that it doesn’t require advanced coding skills; it is easy to use and does the small and repetitive tasks for you. For example, you can set an automation so that when a Trello card is checked as ‘Done’ all members are removed from the card and the checklist is checked off.

Similarly, you can add buttons to cards that - when clicked- automatically change aspects of the project. For instance, you can add a button that adds a couple more days onto the due date of a project if the process is running late.

This automation can be especially useful for busy and complex projects where time is precious.


Jira also hosts a no-code automation feature, which means you can auto-assign and sync work across projects. The possibilities are endless.

The no-code aspect means that anyone anywhere can build an automation rule quickly. You can do this by accessing the wide range of templates they have available. You’re sure to find something that will represent what you want to automate. This makes your job easier and more efficient, allowing the team more time to focus on important tasks.

The Jira automation uses a simple if/then logic. This means that you can dictate what you want to happen if a series of factors are met and Jira will automate the rest. For example, you could set a rule that states: if the due date of a project is within five days then email the product team a reminder. The automation takes this dictation and automates it so you don’t have to worry about emailing the products team. This logic can be used for lots of different automation and is super helpful in terms of reducing repetitive and tiresome workload and freeing up valuable time.


Likewise, Asana has a range of templates on offer to create automated rules. Again, this increases productivity in a team by allowing automation to do the repetitive tasks and enabling your team to continue with important projects.


Much the same as the other software applications, Monday allows users to create automation that can be helpful when planning workflows and tracking the progress of projects. Like the other applications, automation in Monday can also be used to assign certain tasks to certain people, ensuring work is never left out of a process or forgotten.



Jira offers multiple ways to collaborate such as Kanban, sprint and scrum boards. These boards are all built with team management in mind, making them ideal for complex projects and day-to-day tasks. Collaborating effectively can be simple when you’ve selected one of Jira’s boards.

Specifically, Scrum boards are a great way to help agile teams break up large tasks. This is especially useful if the tasks are made up of individual complex components. Scrum boards can be used to keep work focused and get faster shipping results. They foster a culture of collaboration by uniting a team around a single goal. At the centre of a Scrum board is the sprint. A sprint is a designated amount of time for teams to build a releasable product advancement. The scrum board is built specifically to improve team focus and organisation during this sprint period. It keeps track of milestones and provides transparency by breaking the project down into stages.

Scrum boards can also be used by non-technical teams. For example, marketers that manage large and complex projects such as content calendars and product launches can use a scrum board to break up these projects. If a product launch is upcoming the marketing team can use Jira scrum boards to keep on track.


With Trello, you are able to use the Unsplash Gallery or add your own photos to cards. This changes the cover display and makes the board easy to navigate.

This tool is especially useful in remote working situations or for large companies. One way Trello suggest you can use this tool is for Team Directories. This means you can assign a card to every employee in a company or team and add their name and a picture. Helping teams avoid communication issues and helping with collaborative projects where people may not be familiar with each other. It is also useful as an ice breaker in these situations as personal details such as hobbies can be added to each person’s personal card.


Asana automation, workflows and customisation aspects can make collaboration simpler for teams and especially remote teams. They offer a wide range of features that help with communication, team project planning and tracking. There are also over 100 integrations available for bringing different workspaces together. This is something that can be very useful when compiling data remotely.


There are a few key features in Monday that aid collaboration. For example, the timeline column gives a visual way to manage workloads and time-sensitive projects. Similarly, there is a ‘my week’ section that allows everyone to see what everyone else is working on and the key information to do with their projects. This enables everyone to stay up to date in a team and collaborate effectively.

Agile Support


Jira offers a wide array of support for Scrum, Kanban and many other areas of the software. Teams can begin to progressively increase the features they want to add to their Roadmaps and workflows while feeling secure that they have the support they need.


Although Trello is a streamlined, simple tool - it can certainly be used by Scrum teams to designate what gets worked on in sprints. This is a type of agile support that enables teams to get their work done efficiently using the high-quality tools Trello offers.


Although Asana does offer support features they are not as extensive as what Jira offers. They offer a help centre where you can find FAQs and contact their support team, but needless to say it is not a patch on the agile support available with Jira.


Similarly, Monday does not offer as extensive a selection of support as Jira. They do, however, offer a knowledge base that consists of articles and videos to help tutor their clients through any issues they may have. If these don’t work they also have a contact centre. It is clear when comparing Jira vs Monday that Jira is more advanced in terms of Agile support.



With Jira, you’re able to integrate the tools that your team is already using and leverage them with a robust set of APIs.

A strength of this REST API is that it gives total support. This means teams can carry out basic operations like recovery, projects and issue links, in comfort and security.

Moreover, there is an element of simplicity to Jira REST API as it uses HTTP. This means it’s easier to use and understand than the typical Web API. This - among other reasons - is a key factor in why Jira’s REST APIs are popular among developers.


Trello also has REST APIs meaning teams have an easy-to-use programme that encourages collaboration, automation and security. It is an invaluable feature that Trello has incorporated into its streamlined software.

By incorporating REST APIs Trello provides its users with a great deal of flexibility. This is because data is not tied to resources or methods meaning REST APIs can deal with multiple situations such as returning different data formats and making structural changes.


Asana also has REST APIs comparable to Jira and Trello, meaning Monday is lacking significantly in this respect.

APIs help teams stay connected enabling collaboration and project success. Just like Jira, Asana’s REST API provides a way for software and scripts to read information and output it outwith Asana. It will automatically react when things change and is helpful for repetitive and tedious tasks.

So, is there a Best Option Based on Features?

Well, you came here looking for an answer; so here it is. After a lot of comparison and research, we believe Jira is the best tool with Trello following closely behind. It doesn’t take an expert to see from our comparison table that these two applications have the most useful features.

Although many of the features and tools the software applications offer are similar, there are a few distinguishing, key features about Trello and Jira. Jira, for example, offers agile support, so your team always feels confident with what they’re doing and the unique style of Jira Roadmaps opens up a world of collaboration, planning and task management. Similarly, both Trello and Jira offer REST APIs and brilliant customisation options.

Jira or Trello are the way to go in terms of supporting your team, guaranteeing effective collaboration and creating the potential for a successful project.

At New Verve we are experts in Jira, Trello and all other types of Atlassian software. Our value lies in the solutions we design and build for customers. Why not contact us for a no obligations chat?

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<![CDATA[We’ve Just Renewed Our Cyber Essentials Certification!]]> https://www.newverveconsulting.com/blog/weve-just-renewed-our-cyber-essentials-certification https://www.newverveconsulting.com/blog/weve-just-renewed-our-cyber-essentials-certification#When:13:00:00Z Cyber Essentials is a simple but effective, Government-backed scheme that will help us protect New Verve against a whole range of the most common cyber attacks. Certification gives us peace of mind that our defences will protect against the vast majority of common cyber-attacks simply because these attacks are looking for targets which do not have the Cyber Essentials technical controls in place.

At New Verve we are committed to ensuring our customers’ information stays secure; this is why we have renewed our Cyber Essentials certification.

With this certification, we:

  1. Have a clear picture of New Verve’s security level.
  2. Can reassure our customers that we are working to secure our IT against cyber attacks.
  3. Can attract new business with our promise that we have cyber security measures in place.

Keep reading to see how this decision will impact aspects of our organisation and protect customer security further.

Having a Cyber Essentials Certification Reassures our Customers

The Cyber Security Breaches Survey 2021, run by the government, found that 39% of businesses had experienced a cyber attack in 2020. This just shows the prevalence of cyber attacks and the need to take security seriously.

A good way to think of Cyber Essentials is as a check-up. Just as we would go for a yearly doctor or dentist check-up, Cyber Essentials is used to check in and ensure all cyber security in the company is running well and is up-to-date.

Customer assurance is a crucial part of why we take part in Cyber Essentials. At New Verve, we want to perform our projects to the best of our ability, including taking into account any potential cyber security risks.

In the NCSC review, it found that over 60% of certified organisations say they are more likely to work with suppliers that have a Cyber Essentials certification. We took this to heart and have been achieving our certification for two years now. We feel confident in these statistics and want to make our customers feel confident in us. By opting for a Cyber Essentials certification we can achieve peace of mind as a company and for our customers. We definitely agree with the 93% of certified organisations that are confident that they are protected against common cyber attacks after gaining their Cyber Essentials certification.

We Have a Clear Picture of Our Security Level, as an Organisation

Cyber Essentials initially works through a self-assessment principle. This means that companies can assess their organisation and flag issues that need to be rectified. This initial process is essential as it identifies vulnerabilities that can make the company stand out to even the most basic cyber attacks. This is crucial as basic vulnerabilities can be a slippery slope making the company a target for more serious and in-depth attention from cybercriminals.

The next step is for Cyber Essentials to provide advice and expertise on how to address these basic issues and prevent the most common types of cyber attacks. The program offers a way towards clarity and organisation of cyber security within an organisation. It highlights the essential security controls that need to be in place to reduce risk.

Once the self-assessment and security controls are completed, everything is verified by a senior executive. This level of scrutiny on our company’s security ensures any weaknesses are uncovered. This is the final step in the Cyber Essentials process and if it is passed, the certification is displayed on the company website for the next year.

It may be the final step in terms of gaining the certification but the NCSC found that certified organisations are more likely to enforce cyber security controls beyond the scheme’s advised controls, and are more aware of possible cyber risks.

This is true in New Verve’s case as last year we removed our ‘local admin’ approach, which was used for employee autonomy and efficiency but flagged as a possible security risk. We take security at New Verve seriously and have actively been taking steps to improve it and our practice. Now, staff seek approval for new software through our service desk; when approved, the software is installed and managed remotely by an authorised staff member using JumpCloud software management. This reduces the risk of unapproved software creating security issues on our company laptops.

By having our Cyber Essentials certification we are protected against roughly 80% of the most common cyber attacks, this includes data theft. It shows we are in control of our business network security and helps our business efficiency and safety.


At New Verve we are constantly improving our skills and knowledge. As of last year, we signed up for iHasco’s GDPR and Cyber Security training courses. This is to ensure any knowledge gaps are filled in our team. Moreover, staff that are specifically responsible for managing data in our workplace have been given advanced training.

We are constantly asking ourselves basic self-auditing questions to keep our knowledge up to date and our learning relevant. For example, is our endpoint security up to date? And, do we have strong passwords that are being changed frequently?

We prioritise training as we understand the effects of a cyber attack or data breach are devastating, not only financially but for our customer trust reputation. Our staff understand the significance of keeping training fresh and constantly being aware, something which we are proud of at New Verve.


Overall, we are proud at New Verve to share that we have renewed our cyber essentials certification. This certification gives both our team and our clients’ peace of mind. It shows that we have taken steps, precautions and continual training to ensure we are doing our best to protect client and company data from cyber attacks.

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<![CDATA[My Internship Experience at New Verve]]> https://www.newverveconsulting.com/blog/my-internship-experience-at-new-verve https://www.newverveconsulting.com/blog/my-internship-experience-at-new-verve#When:13:11:00Z At New Verve, we’re proud to have strong links with the Internship Hub at the University of Glasgow.

Internships benefit students and recent graduates by giving them experience and guidance in a sector they have a passion for. These experiences can be significant when a student or recent graduate is looking to take the next step in their journey; they offer a chance to try out a work environment, learn professional skills and make new connections.

New Verve also benefits from the innovative attitudes and fresh perspectives interns can bring to the company. We always look for interns with a can-do attitude and a love of self-development which means that hiring our interns creates a learning journey for both sides of the table.

This blog comes to you courtesy of our Marketing Intern, Joy Dakers, who joined our team over the summer.

Why did you apply for this internship?

I have a passion for all things creative and have always been fascinated by marketing. I love brainstorming and implementing new ideas so I have always wanted a career where I could follow an idea from its conception to its final product. Marketing offers this.

As a recent graduate from the University of Glasgow, I thought there was no time like the present to get stuck in and start a new adventure. When I was scanning the Internship Hub I saw the New Verve posting. After taking a deeper look into the company, its values and what the internship would entail I decided to apply, and I am so glad I did!

Starting a new internship is exciting and it’s always going to be a learning curve. It’s great to get experience in a sector you’re interested in, as well as talk to and learn from experts. When I began my New Verve internship in May 2022, I was excited and a little apprehensive, as I knew I would have to learn a lot! The internship was 100% one of the best experiences I have had and I have come away with so much knowledge and confidence. Read on to find out a bit more about my typical tasks, the work culture and how I made the most of my internship experience at New Verve.

What was a typical day like for you at New Verve?

My typical day at New Verve involved a variety of tasks, depending on the campaigns and projects the marketing team were focusing on. I could be writing blogs one day and then creating a demo video the next. On other days I would be undertaking enablement, which involves utilising marketing resources and working towards certifications.

There tends to be a stereotype of an intern being delegated admin tasks that often seem insignificant. I can say my experience was anything but this. From day one I was learning and completing activities that I knew were impacting the current and future marketing campaigns of New Verve. The training and guidance from my supervisor allowed me to put myself in the shoes of our buyer persona and make decisions and content that reflected this.

There was not a day at New Verve where I didn’t learn something. My hopes and goals for this internship were fulfilled as I was able to learn and then implement my learning whilst understanding the impact my decisions and choices would have on the bigger picture. I was motivated by the team and the opportunities I was getting such as working towards content marketing certificates to analysing the marketing reports.

Was anything different from what you expected from a marketing role?

Although I had some previous experience with social media and some aspects of marketing before joining New Verve, I was still naive to the amount of thought and research that goes into every campaign. When people think of marketing they think of the sleek, finished end-product - not about all the back-end, behind-the-scenes efforts that go into making sure campaigns run smoothly.

It is so easy to see a LinkedIn post or a blog page and assume someone has just sat at a desk and written out a post in minutes. In reality, for every blog you see a marketing department has brainstormed ideas, completed SEO research, planned, written, re-written, edited and finally posted the finished product. This internship opened my eyes to the behind-the-scenes and has increased my appreciation for the amount of planning that goes into marketing campaigns.

As someone who was drawn to marketing by the creative and design aspects, I had never given much thought to SEO and analytics - a crucial part of any marketing campaign. Working at New Verve gave me these skills in both theory and practice. Through different courses and asking my supervisor Louise Reilly, Marketing Manager, I found out that I really enjoy this part of marketing. It was great to have time set aside to learn about Semrush and Google Analytics and to eventually feel comfortable navigating my way around the software and putting them to use in real marketing circumstances.

SEO was an aspect of marketing that I discovered I found fascinating. Being able to work out and make decisions based on data from previous campaigns gave me an understanding of what we were working towards and the difference the marketing team can make to a product and company. It also gave me the independence to research topics and keywords that I could implement into social media and the website and feel like I was making a difference in New Verve’s online presence.

What did you think of remote working and the flexibility at New Verve?

I will admit I was anxious about a remote internship and whether I would miss out on the office culture and getting to know the team but I can honestly say that this has not been a problem whatsoever. There is the option to go into the office, which I have a couple of times; this means you can get the best of both worlds but I rarely felt the need as the team is always friendly and there are several initiatives to help with the team aspect of remote working.

I enjoyed remote working as it gave me more freedom and flexibility to work the way that was best for me and, in turn, New Verve. New Verve was my first experience of flexible working and it was an aspect of the company I appreciated. Although most weeks I would work to the same schedule, it did give me the freedom to make my schedule fit around my life and vice versa.

How did you find the work culture?

From the minute I arrived at New Verve, I felt included. Within the first week, I had met most of the company and people from different departments had messaged me to say “hello” and offer any help or advice if I needed it.

The weekly social calls mean that everyone gets to come together and chat, it’s a real opportunity to get to know everyone outwith talking about work. Similarly Donut, a team communication Slack extension, is activated every fortnight; this allows colleagues to dedicate up to an hour for a chat with a randomly assigned co-worker. I found these initiatives engaging and they removed the isolation that I was apprehensive about.

In terms of supervisor contact, I have had a short stand-up every day with Louise and every fortnight we have a 1-2-1 which is a confidential time where I could bring up any issues I was having and discuss feedback. These made me feel appreciated and the feedback aspect was particularly good for keeping me focused and learning more.

Something that I deeply felt and learned during my time at New Verve was that I could grow with the company. The environment I came into at New Verve meant I was constantly learning and improving. I have tried to seize every moment and absorb all the fantastic knowledge and expertise from the team. Everyone always took the time to help me when I asked questions and this in turn let me grow to become more independent in my tasks. The culture of learning at New Verve was fantastic and the 4+1 working week was extremely beneficial as I was able to put my learning into practice and polish up skills I felt I was lacking.

Can you tell us some of your highlights from working at New Verve?

The main highlight for me would be that after only a few months of my internship experience I have already left my mark on New Verve’s marketing campaigns in the blog posts I have written, the demo video of Crumbs: CRM for Jira I produced, and the monthly reports I collated. From brainstorming content to optimising the website for SEO, this internship has been a non-stop learning, activity-packed role. So, of course, the main highlight has to be the way that I have had the opportunity to grow and experience the marketing department.

Another highlight for me has to be the work culture, I really enjoyed the Wednesday socials where the team would gather to play a game and it would always be a laugh. It was something I looked forward to on a Wednesday and a great end to the day. The culture also included an environment of learning and growing with your job which was so beneficial and maximised my learning experience.

How have you made the most of your internship experience?

I was lucky enough to feel comfortable and have an open and honest relationship with everyone at New Verve. This made the experience easier as I felt able to ask questions to streamline my learning experience and learn more efficiently. The Marketing department was amazing at sharing their knowledge and expertise and giving me tips and tricks to help with my tasks.

I found one of the most important things to learn is to find out why you are doing certain tasks. It helped me learn and remember much faster when I knew the impact the task would make on the company and campaigns.

As much as it is great to ask questions I felt that I had a good balance at New Verve between learning and doing. I was able to do research and then was trusted with tasks that I could complete from my learning. It felt really good that the team entrusted me with activities and believed in me. Sometimes, the best way to learn is to just do it. When I hit a problem I was able to learn a new skill and implement it next time. This is such a valuable lesson to learn. I must thank all my colleagues at New Verve for allowing me to work through issues with them patiently and also giving me challenging tasks that I was able to learn and grow from.

How do you feel about a career in marketing after this internship experience at New Verve?

I feel positive about a career in marketing and it is something I am passionate about. New Verve has shown me that there are so many aspects to marketing from organisation and roadmap creation to brainstorming creative ideas. It is a career, where I feel, you could never get bored as there are so many different things to do and each project is different in its own way. I also feel like it is rewarding as the more you learn about the tasks the more you can put this to use and see real change in what you do.

If you were to sum up your time at New Verve in a sentence what would you say?

Variety, lots of learning and great colleagues; working at New Verve has boosted my confidence and motivation to pursue a career in marketing!

I am so grateful for the belief, opportunities and expertise that the New Verve team have provided for me. It has been an eye-opening internship experience full of variety and learning that I feel has provided me with fantastic career skills. I know, going forward, I will look back on this opportunity fondly.

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