Atlassian Cloud FAQs: Everything You Need to Know

Louise Reilly | Thu, June 15, 2023 | Atlassian Products | Guides | 0 comments

The journey to Cloud can be daunting at times. A migration generally consists of many moving parts - each controlled in different areas of a business. However, with end-of-server on the horizon and internal pressures, you may be on a Cloud migration path sooner rather than later. We’re here to provide you with an Atlassian Cloud FAQ to help you in your initial fact-finding.

For more information on the pros of Cloud migration - check out this blog. We won’t be covering why you should move to Cloud here, so if you still need convincing then that’s the blog for you!

Our Atlassian Cloud FAQs

How Long Does an Average Migration Take?

This is a common question from our clients at the outset of their migration, as they want an indication of how long it will take to complete the project. Unfortunately, this is one of those ‘how long is a piece of string?’ questions, as the time the migration takes will vary greatly depending on its complexity and your preparedness.

We’re here as an implementation partner, so we’ll help you audit your instance and suggest which stakeholders should be involved in various processes. Atlassian offers a Cloud Readiness Assessment, which will help you to understand some of the complicating factors that might extend the time it takes to move your instance to Cloud.

Is Atlassian Cloud Secure?

If you’re accustomed to hosting your own data on-premises, you may have concerns about security when that’s no longer in your hands. Atlassian has made extensive reassurances concerning security - you can find their reportage here.

The key take away is that Atlassian goes above and beyond to keep its customer data secure. They not only follow all industry best practices, but implement their own high standards too. Their security practices aren’t reactive either, they proactively engage in testing, third-party audits, and disaster recovery scenarios.

Is Atlassian Cloud Reliable?

Alongside security, reliability is closely monitored within Atlassian Cloud. Atlassian understands that businesses often store critical information in Confluence and rely on Jira for important processes, so they offer a financially-backed SLA of 99.95%. This ensures that you can use these tools with confidence!

How does Atlassian Process Data and is it UKGDPR/GDPR Compliant?

Data security is a concern for many companies looking to move to Cloud. GDPR and UKGDPR are essential to comply with and IT teams are often tasked with doing this due diligence before moving to a new tool.

Atlassian tools all comply with the requirements of these edicts - they have a full list of commitments to GDPR on their site.

However, it’s up to you to ensure that specific data is only accessible to those that should be able to view it and that deletion takes place in a timely manner when requested. Using permissions and being considerate about what data you store will help you to stay compliant when using Atlassian tooling.

Are All Marketplace Apps Available on Cloud?

While most developers are aware of the substantial benefits of making their apps available for Cloud, not every product has a Cloud version. However, the Atlassian Marketplace is so vast that there are often equivalents that are Cloud-ready.

Many app developers place more resources into developing for the Cloud version of an app, if they have both server and Cloud versions. This means that you may actually be able to access more features than you’re accustomed to on the server version.

How Much Does Atlassian Cloud Cost?

The exact cost that you can expect to pay for your subscription will vary depending on how many users you have, which products you’d like to use, and which plan you select. Atlassian offer a Cloud Pricing Calculator that you can use to get a rough estimate of what your standing software subscription will cost post-migration.

How Does Atlassian Cloud Compare to the Competition?

There are several other options out there for project management and productivity tools - each with its own pros and cons. More than 250,000 companies trust Atlassian products and Jira boasts the title of #1 software development tool for agile teams. If you’d like to learn more about how Atlassian tools stack up in terms of features and pricing, check out our in-depth Jira comparison and Confluence comparison blogs.

We hope that we’ve covered some of the burning questions you may have about Atlassian Cloud with our FAQs, but if you want to find out more and get advice on your circumstances - get in touch with our team. We’d be happy to answer any questions that you may have about your journey to Cloud and how we can help you get there.