New Verve presents Atlassian in Scotland

March 10 2020
Glasgow
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Taking place on Tuesday 10th March 2020 at the Technology Innovation Centre, Glasgow, ​and with a core IT Service Management (ITSM) focus, Atlassian in Scotland is back and it promises to be even bigger and better than before!

Featured Speakers include:

  • Joachim Fuchs, Pre-Sales Solution Engineer, Atlassian
  • Gary Gray, Senior Systems Engineer, Skyscanner
  • Stephen Neil, IT Infrastructure Lead, Mary’s Meals
  • Roman Jouravlev, ITIL Portfolio Development Manager, AXELOS
  • Martins Vanags, Support Consultant, eazyBI
  • Genevieve Blanch, Partner Manager, Refined
  • Sandra Axelsdottir, Channel Manager, Mindville (formally Riada)
  • Claire Agutter, Director, ITSM Zone
  • Kris Siwiec, Technical Lead, New Verve Consulting

Technical Workshops

  • Workshop 1: Create your first report with eazyBI. Host: Martins Vanags, eazyBI
  • Workshop 2: Getting started with Insight. Host: Sandra Axelsdottir, Mindville (formally Riada)
  • Workshop 3: Meet rising user expectations in Jira Service Desk with Refined. Host: Genevieve Blanch, Refined
  • Workshop 4: Get the most out of ITIL with Jira Service Desk. Host: Kris Siwiec, New Verve Consulting

Why attend?

The only full-day event in Scotland that brings together fellow Atlassians to learn, share and have fun! Now in its second year, Atlassian in Scotland 2020 will once again celebrate effective teamworking by showcasing Atlassian products and partner tools, customer success stories and providing plenty of valuable networking opportunities. Gain new insights directly from Atlassian experts, partners, sponsors and like-minded peers.

  • Hear from national and international Atlassian ITSM experts, customers and vendors, all in a local setting. Check out the Agenda tab!
  • **New for 2020** Hands-on 1-hour technical workshops delivered by our sponsors. Deep-dive into a product of your choice.
  • Be part of the Atlassian community in Scotland. Share insights and experiences with like-minded peers. An informal Atlassian Community Event (ACE) will follow the main conference
  • Have fun! We have numerous networking breaks planned and an evening drinks reception to help you relax and unwind after a busy day!

Book your tickets today!

We hope to announce our full agenda very soon but in the meantime you can read our Atlassian in Scotland 2020 blog post and check out our Atlassian in Scotland 2019 post-event blog, social wall and running order for a taste of what to expect. We have exciting things planned for 2020 so watch this space for event news and developments.

Hosted by New Verve Consulting, Scotland’s only Atlassian Gold Solution Partner, the conference is for anyone who is interested in:

  • IT Service Management
  • embracing more modern ways of working e.g. agile and DevOps
  • ITIL and how to maximise greatest value from your IT and digital services
  • Atlassian products and vendor tools and how they can transform your IT and business teams.

Follow the event hashtag #TartanTeamwork for regular event announcements and to join the conversation.

See you in March!

Team New Verve.

In Partnership with

Sponsors

  • Eyglo Oskarsdottir, Sales Manager, Tempo
    New Verve presents Atlassian in Scotland is a fantastic event that brings together the Scottish Atlassian user community. Tempo were event sponsors and speakers in 2019 and we were delighted with the quality of the event and with the valuable opportunities to connect with and learn from attendees who were interested in or already using Tempo products to keep track of their projects. It is a great platform to demo tools and hear about product news, upcoming features and product vision. Thank you Scotland! Eyglo Oskarsdottir, Sales Manager, Tempo
  • Darlene Auguste, Atlassian Community Manager, APAC & EMEA
    I really enjoyed meeting Atlassian customers and local Solution Partners and hearing how our tools shape how they work. If you're looking for insights on working more collaboratively and meeting like-minded users in Scotland, this is the event for you Darlene Auguste, Atlassian Community Manager, APAC & EMEA
  • Peter Hinds, Head of Operations, Synergy Learning
    Attending the Atlassian in Scotland event was very beneficial. It was excellent not only to hear from Atlassian directly but to share challenges & solutions with other attendees. Taking the time to attend an event like this helped us to refocus on how we were making use of the tools & associated processes. Peter Hinds, Head of Operations, Synergy Learning
  • Andriy Stukan, Technology Consultant, Accenture
    The first ever Atlassian conference in Scotland was organised by NewVerve Consulting in 2019 in Glasgow and I had the privilege to attend and present at this event. It was a really good event with various Atlassian partners, app providers and users from various industries in attendance; this provided a good opportunity to share ideas and learn more about Atlassian and the ecosystem app capabilities. I learned more about Atlassian capabilities and enjoyed hearing about use cases were the relevant tools helped different firms be more efficient and transform. The venue was perfect and the networking drinks afterwards were a perfect opportunity to relax and reflect on the day with new contacts. Andriy Stukan, Technology Consultant, Accenture

Featured Speakers (more to be announced soon):

Nigel Rochford

Nigel Rochford

CEO
New Verve
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Nigel Rochford

Nigel Rochford

CEO
New Verve

Nigel is founder and CEO of New Verve, the only Atlassian channel partner here in Scotland.

With over 15 years of experience in the IT sector across a range of technical and management roles, Nigel decided to grow the business from a 1-man company in 2016. Since then, New Verve has doubled in revenue and size each year, and has become the go-to local company for Atlassian solutions and services.

Outside of the office, Nigel loves spending time with his wife and 3-year old son. When time allows, Nigel loves surfing, wake-boarding, and generally being outside in the great outdoors!

Joachim Fuchs

Joachim Fuchs

Pre-Sales Solution Engineer
Atlassian
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Joachim Fuchs

Joachim Fuchs

Pre-Sales Solution Engineer
Atlassian

Joachim Fuchs is an Atlassians Solution Engineer, based in Munich.

Before joining Atlassian Joachim was working for several IT companies in the Software Development Life Cycle & DevOps space as a Presales Consultant , for solutions like test & requirement management, test automation , load and performance testing and agile project management.

Joachim is supporting Atlassians enterprise customers and partners to get the most value out of Atlassian solutions. With a special focus on modern business management and ITSM.

Gary Gray

Gary Gray

Senior Systems Engineer
Skyscanner
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Gary Gray

Gary Gray

Senior Systems Engineer
Skyscanner

Gary is a systems engineer at Skyscanner in Edinburgh responsible for various on-premise and cloud based applications used by employees and partners, including Jira and Confluence Data Center running in AWS.

Gary has worked with a variety of systems and applications over the last 20 years the university and private sectors.

Sandra Axelsdottir

Sandra Axelsdottir

Channel Manager
Mindville (formally Riada)
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Sandra Axelsdottir

Sandra Axelsdottir

Channel Manager
Mindville (formally Riada)

Sandra has extensive experience in the Atlassian Ecosystem. She is the Channel Manager at Riada, where she is equally passionate about supporting partners and their clients in being successful with Insight.

With a couple of Atlassian Jira certifications, Sandra also has experience as a consultant and trainer in the Atlassian Ecosystem.

Martins Vanags

Martins Vanags

Support Consultant
eazyBI
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Martins Vanags

Martins Vanags

Support Consultant
eazyBI

Martins has worked for eazyBI support for more than three years with additional experience in business analytics.

Martins enjoys working remotely and tends to keep a positive attitude and open mind every day. He likes dogs and long walks in the forest.

Genevieve Blanch

Genevieve Blanch

Partner Manager
Refined
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Genevieve Blanch

Genevieve Blanch

Partner Manager
Refined

Genevieve is the Partner Manager at Refined and has a strong passion for involvement in local communities and clear communication.

When she isn’t working with partners and customers to improve their company communication with Refined apps she can be found running trails, camping in the wilderness or in bars drinking beer with friends.

Kris Siwiec

Kris Siwiec

Technical Lead
New Verve
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Kris Siwiec

Kris Siwiec

Technical Lead
New Verve

​As Technical Lead at Scotland’s local Atlassian delivery partner, Kris applies five years of system administration and solution architecture expertise in a wide range of project deployment scenarios, spanning DevOps and ITSM applications at scale.

Stephen Neil

Stephen Neil

IT Infrastructure Lead
Mary's Meals
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Stephen Neil

Stephen Neil

IT Infrastructure Lead
Mary's Meals

Stephen is the IT Infrastructure Lead at Mary’s Meals International. He leads a small team of infrastructure engineers that support staff and volunteers from around the world in their mission to end child hunger. The mission of Mary’s Meals is simple – to provide a daily meal for each child in their place of education – however the work mobilizes hundreds of thousands of people each week in its work and operates in some of the poorest and most rural global communities. Stephen loves the amazing array of infrastructure and operational challenges this presents!

Through the Atlassian Community License Programme and a partnership with New Verve, Mary’s Meals is using Atlassian software to streamline its response to global IT support issues and to manage the delivery of project work with third party suppliers.

Claire Agutter

Claire Agutter

Director
ITSM Zone
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Claire Agutter

Claire Agutter

Director
ITSM Zone

Claire Agutter is a service management trainer, consultant and author.

She is director at ITSM Zone, providing accredited eLearning in ITIL, DevOps, BRM and more, and also at Scopism, publisher of the SIAM Foundation and Professional BoKs.

In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s thought leadership award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM.

Roman Jouravlev

Roman Jouravlev

ITIL Portfolio Development Manager
AXELOS
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Roman Jouravlev

Roman Jouravlev

ITIL Portfolio Development Manager
AXELOS

Roman Jouravlev an ITIL 4 lead architect responsible for ITIL continual development. After working for more than 15 years in ITSM, mostly in Russia, as a trainer, consultant, quality manager and – many years ago – service desk manager, he joined AXELOS in 2016 as an ITSM Portfolio Development Manager.

Before ITIL 4, Roman has authored and translated several books and many articles on IT management.

Lorraine Brown

Lorraine Brown

Service Delivery Manager
Orange Bus (part of Capita Consulting)
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Lorraine Brown

Lorraine Brown

Service Delivery Manager
Orange Bus (part of Capita Consulting)

With over twenty-five years’ experience delivering in IT Customer and Service Support, Lorraine brings a unique blend of enthusiasm, energy, and drive to every task undertaken.

She strives to take a creative approach to driving change, leadership, continual service improvement, customer and service support, and steering this towards organizational development, and transformation.

She has achieved industry recognized successes, and gained a reputation as being passionate about the IT service support sector.

calendar icon Time Event
08.30 - 09.30 Registration Registration
Collect your badge and grab a cuppa!
09:30 - 10.00 Event introduction & welcome Event introduction & welcome
Nigel Rochford, New Verve
10.00 - 10.30 Atlassian's approach to ITSM Atlassian's approach to ITSM
Joachim Fuchs, Atlassian

In a world of digital transformation, Agile, and DevOps, the way that IT teams work is rapidly evolving. However, most IT teams still struggle to adapt to new ways of working. In this session Joachim will talk about the Atlassian approach based on solutions, people, and best practices, to build a lean, mean, agile ITSM machine.

10.30 - 11.00 Morning refreshments Morning refreshments
11.00 - 11.30 From service management to serving meals From service management to serving meals
Stephen Neil, Mary's Meals

Learn how Atlassian Software is helping Mary’s Meals run lean in it’s mission to end child hunger. Mary’s Meals feeds over 1.5M children daily through it’s school feeding programmes. They operate in challenging environments in some of the world’s poorest communities, collaborating daily in their work with a variety of suppliers and a huge volunteer network to deliver on their mission.

Mary's Meals introduced Jira and Service Desk to help them deliver an efficient global support service, work more agile with their suppliers, drive self-sufficiency and manage the movement of their assets through Insight.

11.30 - 12.00 Managing people requests securely using Jira Service Desk Managing people requests securely using Jira Service Desk
Gary Gray, Skyscanner

In this talk Gary will discuss how Jira Service Desk is used at Skyscanner by almost all departments (not just Engineering).

12.00 - 12.30 Keynote presentation Keynote presentation
Atlassian customer ITSM story. Speaker to be announced shortly.
12.30 - 13.30 Lunch & networking Lunch & networking
13.30 - 14.00 Changing ITIL in the changing world Changing ITIL in the changing world
Roman Jouravlev, AXELOS

A year ago, a new version of ITIL was launched. It started with a Foundation, but since than lots of deeper practical material have been added. What are the most important changes in ITIL and how they address the challenges of the changing world? What do we do with our practices and tools designed with earlier versions of ITIL in mind? How to use ITIL with other sources of good practice and frameworks?

Roman Jouravlev, an ITIL portfolio development manager at AXELOS and ITIL 4 architect, is answering these and other questions in his keynote presentation.

14.00 - 15.00 ITSM Product Showcase ITSM Product Showcase
Insight, Refined, eazyBI

Each of our sponsors will present their products as part of our showcase slot. Gain insights into how to supercharge your service desk!

  • Supercharge your Jira Enterprise Service Management with Insight - Sandra Axelsdottir from Mindville
  • Meet Rising User Expectations in Jira Service Desk with Refined - Genevieve Blanch from Refined
  • Analyze Jira Service Desk projects with eazyBI - Mārtiņš Vanags from eazyBI
15.00 - 16.00 Technical Workshops Technical Workshops
Jira Service Desk, Insight, Refined, eazyBI

Deep dive into your ITSM product of choice as part of an 1-hour technical workshop delivered by New Verve and each of our sponsors:

Technical Workshop: eazyBI Technical Workshop: eazyBI
Create your first report with eazyBI.

Host: Martins Vanags, Support Consultant, eazyBI.

Technical Workshop: Mindville Technical Workshop: Mindville
Getting started with Insight.

Host: Sandra Axelsdottir, Channel Manager, Mindville (formally Riada).

Technical Workshop: Refined Technical Workshop: Refined
Meet rising user expectations in Jira Service Desk with Refined.

Host: Genevieve Blanch, Partner Manager, Refined.

Technical Workshop: New Verve Consulting Technical Workshop: New Verve Consulting
Get the most out of ITIL with Jira Service Desk.

Host: Kris Siwiec, Technical Lead, New Verve Consulting.

16.00 - 16.45 Panel discussion Panel discussion

Hear from three experts in the ITSM field. The discussion will focus on the future of IT and how to break down silos, adapt quickly, and be more agile.

16:45 - 17.00 Closing Closing
Nigel Rochford, New Verve
17.00 - 18.00 Drinks reception Drinks reception
An hour of networking and complimentary drinks
18.00 - 20.00 Atlassian Community Event Atlassian Community Event
The Edinburgh Atlassian Community Event (formally known as the Edinburgh Atlassian User Group) will be coming to Glasgow! More details to be announced soon.

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Venue

Technology and Innovation Centre

​99 George Street
Glasgow
G1 1RD

Technology and Innovation Centre
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