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​Edit fields with automation rules in Jira Service Desk

Edit Field Automation is an app for Jira Service Desk which enables project admins to edit custom fields using automation rules.

In Jira Service Desk, you can automate actions based on certain triggers and conditions. The ‘Edit Issue’ action which ships with Jira is limited and it’s not possible to update custom field values.

You can use EFA to overcome this limitation! Find out more on the Atlassian Marketplace now!


Conditionally set your SLAs

Auto-set a custom field such as ‘support plan’ which in turn determines the appropriate SLA for your customers.


Auto-share customer requests

Automatically share a request with others by setting the ‘Organizations’ field.


Redirect to the right queue

Triage your requests automatically by conditionally setting custom field values used in queue management.

FAQs

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