​2020 Webinar Series

October 07 2020
Online
This webinar has now ended. Check out the recording below!

Webinar 3: New Verve presents Atlassian in Scotland 2020

Join us for the third webinar in the New Verve presents Atlassian in Scotland 2020 Webinar Series and learn how to enhance your Atlassian ITSM solution! Hear from Lorraine Brown (Capita Consulting) and Sandra Axelsdottir (Atlassian) and take part in our live Q&A at the end of the session.

Time & date:

Date: Wednesday 7th October 2020

Time: 1pm (BST)

Duration: 60 minutes (approx)

About the webinar:

In this FREE webinar you will learn how Atlassian ITSM software and practices can help transform your IT service delivery and build a robust, lean and agile ITSM solution for your business.

The third webinar in the series will feature Lorraine Brown, Solutions Support Leader who will share how Capita Consulting uses Jira Service Desk as one of the key components in delivering their client support service. You will also hear from Sandra Axelsdottir, ITSM Channel Business Development Lead at Atlassian, who will demo their product, Insight. She will explain how Insight can be used alongside Jira to enhance your ITSM approach.

The webinar will end with a Q&A, giving you the opportunity to ask our presenters your ITSM questions! Register today and gain new insights into ITSM best practices through Atlassian products and software.

Speakers:

Nigel Rochford

Nigel Rochford

CEO
New Verve
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Nigel Rochford

Nigel Rochford

CEO
New Verve

Nigel is founder and CEO of New Verve, the only Atlassian channel partner here in Scotland.

With over 15 years of experience in the IT sector across a range of technical and management roles, Nigel decided to grow the business from a 1-man company in 2016. Since then, New Verve has doubled in revenue and size each year, and has become the go-to local company for Atlassian solutions and services.

Outside of the office, Nigel loves spending time with his wife and 3-year old son. When time allows, Nigel loves surfing, wake-boarding, and generally being outside in the great outdoors!

Lorraine Brown

Lorraine Brown

Solutions Support Leader
Capita Consulting
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Lorraine Brown

Lorraine Brown

Solutions Support Leader
Capita Consulting

With over twenty-five years’ experience delivering in IT Customer and Service Support, Lorraine brings a unique blend of enthusiasm, energy, and drive to every task undertaken.

She strives to take a creative approach to driving change, leadership, continual service improvement, customer and service support, and steering this towards organizational development and transformation.

She has achieved industry recognized successes and gained a reputation as being passionate about the IT service support sector.

Sandra Axelsdottir

Sandra Axelsdottir

ITSM Channel Business Development Lead
Atlassian
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Sandra Axelsdottir

Sandra Axelsdottir

ITSM Channel Business Development Lead
Atlassian

Sandra has extensive experience in the Atlassian Ecosystem. She is the ITSM Channel Business Development Lead at Atlassian, where she is passionate about supporting partners and their clients in being successful with Insight.

With a couple of Atlassian Jira certifications, Sandra also has experience as a consultant and trainer in the Atlassian Ecosystem.

calendar icon Time Event
1.00pm Introduction & welcome Introduction & welcome
Nigel Rochford, New Verve Consulting

New Verve's Founder and CEO Nigel Rochford will introduce the webinar and our presenters.

Using Jira Service Desk as one of the key components in delivering our client support service Using Jira Service Desk as one of the key components in delivering our client support service
Lorraine Brown, Capita Consulting

Learn how the Live Services Support Team at Capita Consulting use the capabilities of Jira Service Desk as a key tool to enhance their client support services.

Getting started with Insight Getting started with Insight
Sandra Axelsdottir, Atlassian

Learn how Insight can enhance your IT service delivery and how it can become an integral part of your ITSM solution.

  • Eyglo Oskarsdottir, Sales Manager, Tempo
    New Verve presents Atlassian in Scotland is a fantastic event that brings together the Scottish Atlassian user community. Tempo were event sponsors and speakers in 2019 and we were delighted with the quality of the event and with the valuable opportunities to connect with and learn from attendees who were interested in or already using Tempo products to keep track of their projects. It is a great platform to demo tools and hear about product news, upcoming features and product vision. Thank you Scotland! Eyglo Oskarsdottir, Sales Manager, Tempo
  • Darline Auguste, Atlassian Community Manager, APAC & EMEA
    I really enjoyed meeting Atlassian customers and local Solution Partners and hearing how our tools shape how they work. If you're looking for insights on working more collaboratively and meeting like-minded users in Scotland, this is the event for you Darline Auguste, Atlassian Community Manager, APAC & EMEA
  • Peter Hinds, Head of Operations, Synergy Learning
    Attending the Atlassian in Scotland event was very beneficial. It was excellent not only to hear from Atlassian directly but to share challenges & solutions with other attendees. Taking the time to attend an event like this helped us to refocus on how we were making use of the tools & associated processes. Peter Hinds, Head of Operations, Synergy Learning
  • Andriy Stukan, Technology Consultant, Accenture
    The first ever Atlassian conference in Scotland was organised by NewVerve Consulting in 2019 in Glasgow and I had the privilege to attend and present at this event. It was a really good event with various Atlassian partners, app providers and users from various industries in attendance; this provided a good opportunity to share ideas and learn more about Atlassian and the ecosystem app capabilities. I learned more about Atlassian capabilities and enjoyed hearing about use cases were the relevant tools helped different firms be more efficient and transform. The venue was perfect and the networking drinks afterwards were a perfect opportunity to relax and reflect on the day with new contacts. Andriy Stukan, Technology Consultant, Accenture

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